CSA-544

Grease-Monkey; Pocatello (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

Grease Monkey is seeking an outgoing, safe, personable Customer Service Associate to help customers and inform them of what we are working on in their vehicle in a fast-paced environment.

Wage is based on experience; a Service Writer background is a plus but not required. Responsibilities include welcoming customers, presenting services and pricing, keeping customers informed of wait times, reviewing service orders at checkout, and resolving complaints.

Qualifications

• Sales, customer service, and intermediate computing skills required.
• Basic literacy and verbal communication skills.
• Ability to learn and implement multiple software platforms; valid driver’s license and ability to use hand tools.

Responsibilities

• Welcome customers immediately in a professional manner.
• Present service options and pricing during checkout, and explain warranties.
• Maintain communication with waiting customers and keep them informed of wait times.
• Review service orders with customers at checkout and explain services performed.
• Remind departing customers to submit feedback and return.
• Resolve customer complaints and damage claims.

Skills

Sales

Customer Service

Verbal communication

Basic literacy

Ability to learn multiple software

Operate motor vehicles

Use hand tools

Retail automotive center management

Intermediate computing skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSA-544

Full Time Pocatello, ID, US

30+ days ago Requisition ID: 1079

Salary Range: $15.00 To $20.00 Hourly

• Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.
• MUST be reliable, and MUST love taking care of customers.
• Service writer is a plus but not necessary. Wage is based on previous experience.

Responsibilities:

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Qualifications

• Skills: Sales, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.