Customer Service Associate

Corpay; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture with contests

Job summary

Corpay Lodging in Wichita, KS is seeking a Customer Service Associate to support hotel partners and clients. The role involves handling calls and emails, providing solutions, and guiding clients through lodging program features to drive success.

You will work in an office, receive hands-on training, and be part of a collaborative team focused on timely issue resolution and exceptional service.

Qualifications

• Ability to multi-task by handling high call volume and email traffic.
• Strong problem-solving and decision-making skills.
• Excellent active listening and communication abilities.
• Knowledge of basic accounting concepts and Excel basics.

Responsibilities

• Efficiently and professionally handling customer calls and emails from clients and hotel partners.
• Managing issues with courtesy, tact, and empathy; applying active listening.
• Relating to customers’ needs, answering questions, identifying problems, and presenting solutions.
• Consulting with clients to match lodging program features and services to needs.
• Researching disputes and ensuring timely resolution; redirecting to appropriate teams.
• Reviewing outstanding balances and contacting clients weekly as part of collections.
• Performing additional customer service duties as required.

Skills

multitasking

team player

problem solving

active listening

verbal & written communication

organization

basic accounting concepts

Microsoft Excel

Job description

What We Need

Corpay is currently looking to hire a Customer Service Associate within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.

How We Work

As a Customer Service Associate, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS.
• Company-issued equipment.
• Formal, hands-on training.

Role Responsibilities

The responsibilities of the role will include:

• Efficiently and professionally handling customer calls and emails from clients and CLC hotel partners
• Managing customer issues using best-in-class courtesy, tact, and diplomacy as well as applying active listening and empathy skills
• Relating to each individual’s customers’ needs, accurately answering questions, identifying problems, and presenting solutions
• Creating client value by consulting with clients to introduce program features and services to match client lodging program needs
• Researching client disputes and ensure timely resolution
• Redirecting customers to appropriate departments and teams when appropriate
• Reviewing outstanding balance accounts and contacting clients weekly as part of the team’s collection efforts
• Performing additional customer service duties as required

Qualifications & Skills

• Ability to multi-task by handling high call volume and email traffic
• A team player with the confidence and passion to help our customers
• Strong problem-solving and decision-making skills
• Excellent active listening skills and ability to develop rapport on the phone
• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Knowledge of basic accounting concepts
• Proficient in Microsoft Excel and basic computer functions

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes