Customer Service Associate

Walgreens; Wheat Ridge (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Walgreens is seeking a Customer Service Associate to provide exceptional service and support to customers. Responsibilities include engaging with customers, processing transactions, and maintaining store appearance. Ideal candidates will have retail experience and a commitment to delivering a positive shopping experience.

Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.
• Preferred: Six months of retail experience.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Resolve customer issues and answer questions.
• Process transactions, returns, refunds, and exchanges accurately.

Skills

Customer Service

Communication

Problem Solving

Job description

Join to apply for the Customer Service Associate role at Walgreens.

Responsibilities

1. Model and deliver a distinctive and delightful customer experience.
2. Register sales on assigned cash register, provide courteous, fair, friendly, and efficient checkout service.
3. Engage customers and patients by greeting them and offering assistance with products and services.
4. Resolve customer issues and answer questions to ensure a positive experience.
5. Share customer service best practices with team members.
6. Recommend items for sale, including trade-up and/or companion items.
7. Process transactions, returns, refunds, and exchanges accurately.
8. Maintain store cleanliness, organize shelves, and manage inventory.
9. Implement asset protection procedures to minimize profit loss.
10. Ensure compliance with laws regarding regulated products.
11. Construct and maintain displays and assist with store resets.
12. Assist with food product placement and stock rotation.
13. Operate store systems and equipment effectively.
14. Provide customer service in the photo area and handle web pick-up responsibilities.
15. Maintain store appearance and adhere to company policies.
16. Complete additional tasks as assigned.

Training & Personal Development

• Attend training sessions and complete required PPLs.
• Fluency in reading, writing, and speaking English is required (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Preferred: Six months of retail experience and prior Walgreens experience.

Additional Information

We consider employment of qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. Compensation varies based on several factors. The role is open until filled. Benefits details are available at jobs.walgreens.com/benefits. Salary range: $15 - $17.50/hour.

Basic Qualifications

• Fluent in English (reading, writing, speaking), except in Puerto Rico.
• Willing to work flexible hours, including evenings and weekends.

Job Details

• Employment type: Full-time
• Job function: Other
• Seniority level: Not Applicable