CUSTOMER SERVICE ASSOCIATE IV-Remote

TE Connectivity; Freemont (PA); Remote; USD 44,000 - 68,000; Full time

Job summary

TE Connectivity seeks a Customer Service Representative to strengthen relationships through managing orders and providing technical support. With a commitment to an Extraordinary Customer Experience, candidates will engage with customers, resolve issues, and ensure satisfaction. This role requires 4+ years of experience and a high school diploma.

Benefits

Comprehensive benefits package

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Qualifications

• Typically requires 4 or more years of related work experience.
• Requires high school diploma; completion of an AA degree or equivalent preferred.

Responsibilities

• Managing backlog and open orders while communicating delivery updates.
• Investigating credit and debit requests to process necessary adjustments.
• Answering technical queries using online references and offering alternatives.

Skills

Customer Relationship Management

Problem Solving

Technical Support

Education

High school diploma

AA degree or equivalent

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Responsibilities

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit / debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

What your background should look like :

Education and Experience

Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

COMPENSATION

• Competitive base salary commensurate with experience : $44,960-67,440 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience / qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability / Vets

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