Customer Service Associate

Expressinternationalinc; Washington, Northern (District of Columbia, KY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

Expressinternationalinc in Washington, DC is seeking a Customer Service Associate to handle inbound/outbound calls, schedule appointments, and resolve scheduling issues. The role includes documenting all interactions and coordinating between customers, clients, and service providers.

Responsibilities include timely communications, issue escalation, and maintaining high performance in service metrics. The position requires completing a paid customer service training course over the first two

Qualifications

• 5+ passes at CSEC or equivalent required.
• 1–2 years of experience in a similar role.
• Successful completion of a customer service qualification and training course.

Responsibilities

• Receive and respond to inbound calls involving scheduling/rescheduling, order modifications, payment processing, and basic inquiries.
• Document all interactions in internal/external systems and keep event records.
• Act as a liaison between customers, clients, and service providers.
• Provide timely communication to internal departments to address issues/complaints.
• Escalate issues per procedures.
• Meet or exceed performance goals in efficiency, communication quality, customer satisfaction, and attendance.
• Complete a customer service training course with paid training for the first two weeks.

Skills

Initiative

Flexibility

Reliability

Teamwork

Computer Skills

Attention to Detail

Time Management

Customer/Client Focus

Problem Solving/Analysis

Communication Proficiency

Multitasking/Fast-paced Environment

Excellent Communication Skills

Education

CSEC or equivalent

Customer service qualification/certification

Job description

NATURE AND SCOPE OF JOB

The Customer Service Associate is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues.

START DATE

28th September, 2026

SHIFT DETAILS

5 Days per week (1 weekend day is included)

8:00 AM - 5:00 PM

10:00 AM - 7:00 PM

12:00 PM - 9:00 PM

SALARY

$100,000 - $115,000

DESCRIPTION OF DUTIES

• Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.
• Properly document all internal and external systems and maintain a record of all events about each request.
• Act as a liaison between customers, clients, and service providers.
• Timely communication is provided to each internal department to address issues and/or complaints.
• Escalate issues per established procedures.
• Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
• Required to complete a customer service training course, which includes paid training for your first two weeks.

MINIMUM QUALIFICATION REQUIREMENTS

• 5 successful passes or more at CSEC or equivalent.
• 1-2 years of experience in a similar role.
• Successful completion of a customer service qualification and training course.

CUSTOMER SERVICE ASSOCIATE SKILLS

• Initiative
• Flexibility
• Reliability
• Teamwork
• Computer Skills
• Attention to Detail
• Time Management
• Customer/Client Focus
• Problem Solving/Analysis
• Communication Proficiency
• Ability to multitask and be flexible in a fast-paced environment.
• Excellent communication skills are needed.