Customer Service Associate

Aerotek; Tempe (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA & 401k

PTO and holidays

Parental/Family leave

Employee discounts

Job summary

Aerotek is seeking an On Premise Field Operations Associate in Tempe, AZ to support day-to-day workforce administration and site access. You will ensure accurate timekeeping, monitor attendance, and assist with onboarding and badge access coordination.

In this role you will partner with site managers, HR, and vendors to resolve issues efficiently, maintain HR trackers, process timecards, and support contractor needs while upholding confidentiality and data integrity.

Qualifications

• 2+ years of experience in a customer service–related position.
• Associate degree or 2 years of applicable customer service experience.

Responsibilities

• Process employee timecards and correct inaccuracies.
• Coordinate new-hire badge creation and site access.
• Audit timecards and track attendance.
• Maintain and update attendance/timekeeping trackers.
• Support onboarding and pre-employment paperwork.

Skills

Customer service

Attention to detail

Timekeeping

Communication

Education

Associate degree

BA/BS degree in HR/Business/Accounting (preferred)

Tools

ADP/timekeeping systems

MS Excel

Job description

Overview

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions.We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Job Summary

The On Premise Field Operations Associate supports day-to-day workforce administration and site access processes. This role ensures accurate timekeeping, tracks attendance and disciplinary documentation, coordinates new-hire badge access, supports contractor needs, and partners with managers, HR, and vendors to resolve issues efficiently.

Key Responsibilities

• Process employee timecards and follow up on missing or inaccurate time entries; confirm corrections with site management.
• Coordinate new-hire badge creation and site access by collecting required information and sending details to Tim for entry into the door-access system.
• Audit timecards for attendance occurrences; document findings accurately in the attendance tracker.
• Maintain and update the conversion/ADP tracker; distribute updates to HR on the required cadence.
• Update the attendance tracker with weekly disciplinary actions (write-ups) issued.
• Send managers and HR the weekly attendance tracker and summary list of write-ups issued.
• Support resolution of invoicing discrepancies by coordinating with internal stakeholders and vendors as needed.
• Provide day-to-day administrative support for contractors, escalating issues to the appropriate partners when required.
• Place outbound calls through ACT to support completion of pre-employment paperwork and onboarding requirements.

Qualifications

Required

• 2+ years of experience in a customer service–related position
• Associate degree or 2 years of applicable customer service experience

Preferred

• BA/BS degree in Human Resources, Business, Accounting, or a related field

Skills & Competencies

• High attention to detail and strong follow-through; able to handle sensitive information with discretion
• Ability to track, document, and communicate attendance and timekeeping issues clearly
• Strong customer service mindset with professional communication skills (phone, email, and in person)
• Comfort working with timekeeping/HR systems, trackers, and spreadsheets
• Ability to prioritize multiple requests and meet weekly deadlines

Additional benefits include:

• Medical, dental and vision
• HSA & 401k account
• 20 days of paid time off as well as paid holidays
• Parental/Family leave
• Employee discount

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.