Customer Service Associate

Capitol Federal; Shawnee (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Capitol Federal is seeking a Customer Service Associate to assist customers with teller transactions and account services in Shawnee, Kansas. You will help customers reach personal financial goals while delivering friendly, confidential service in person, over the drive-thru, or by phone.

The role emphasizes accurate cash handling, cross-selling opportunities, and collaboration with branch teams. A high school diploma or equivalent and at least six months of customer service experience are

Qualifications

• High school diploma or equivalent required.
• Minimum six months of customer service experience.
• Cash handling experience preferred.

Responsibilities

• Perform teller transactions and assist customers with various account activities.
• Balance cashbox daily and report any discrepancies to supervisor.
• Assist customers in opening retail and safe deposit boxes.
• Cross-sell bank products and services during customer interactions.
• Answer incoming calls and verify caller identity to determine needs.
• Support other departments/branches with transactions as needed.

Skills

Customer focus

Communication skills

Integrity

Problem solving

Attention to detail

Team collaboration

Ethics

Education

High school diploma or equivalent

Job description

Job Description:Job Title: Customer Service Associate (CSA)Location: Shawnee, KSEmployment Type: Full-TimeAbout Capitol FederalAt Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.Position SummaryThe CSA will assist customers with all types of account transactions including teller transactions. The CSA will advise customers on company products and services to meet their personal financial goals. This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. This position provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.Key ResponsibilitiesThe responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.Assists customers with opening all types of retail and safe deposit boxes as defined by the Bank and branch management. Performs maintenance on existing accounts.Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.Research, troubleshoot and resolve external and internal customer inquiries as needed.Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.Performs branch opening and closing duties as assigned.Performs other duties as assigned.Participate in proactive team efforts to achieve departmental and company goals.Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.Required QualificationsHigh school diploma or equivalent required.Minimum of six months of experience, which includes customer service responsibilities.Cash handling is preferred.Core CompetenciesSuccessful candidates typically demonstrate the following competencies:Customer FocusCommunication SkillsIntegrity and ProfessionalismProblem SolvingAttention to DetailTeam CollaborationUnconditional EthicsWhy Join Capitol Federal?Capitol Federal offers employees a supportive workplace and opportunities for career growth.Benefits may include:Competitive compensationRetirement and savings plansFlexible Spending AccountsPaid time off and holidaysEmployee Assistance ProgramHealth, Dental, Life and Disability coverageParental LeaveProfessional development opportunitiesCareer Advancement PathwaysCapFed is an equal opportunity employer.