Customer Service Associate

Capitol Federal Financial, Inc.; Wichita, Northern (KS, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Capitol Federal Savings Bank in Wichita, KS is seeking a part-time Customer Service Associate to handle in-lobby, drive-thru, and phone-based transactions with accuracy and discretion.

The role emphasizes friendly, professional service, cash handling, and problem resolution while adhering to bank policies and procedures; a high school diploma and at least six months of customer service experience are preferred. You will work with a collaborative team during peak times.

Qualifications

• High school diploma or equivalent.
• Six months of experience including customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions and balances cashbox daily.
• Research, troubleshoot and resolve basic customer inquiries.
• Answer incoming calls and verify caller identity; determine needs and resolve concerns.
• Advise customers about additional services or programs.
• Maintain confidentiality and comply with bank policies.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

**Job Description:****Job Title:** Customer Service Associate**Location:** Wichita, KS**Employment Type**: Part-Time**About Capitol Federal**At **Capitol Federal Savings Bank**, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.**Position Summary**This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.**Key Responsibilities**The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.* Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.* Research, troubleshoot and resolve basic external and internal customer inquiries as needed.* Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.* Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.* Assists customers with maintenance on existing accounts as defined by management.* Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.* Maintains the most stringent standards of customer service confidentiality.* Perform other duties as assigned.* Participate in proactive team efforts to achieve departmental and company goals.* Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.**Required Qualifications*** High school diploma or equivalent required.* Minimum of six months of experience, which includes customer service responsibilities.* Cash handling is preferred.**Core Competencies**Successful candidates typically demonstrate the following competencies:* Customer Focus* Communication Skills* Integrity and Professionalism* Problem Solving* Attention to Detail* Team Collaboration* Unconditional Ethics**Why Join Capitol Federal?**Capitol Federal offers employees a supportive workplace and opportunities for career growth.Benefits may include:* Competitive compensation* Retirement and savings plans* Flexible Spending Accounts* Paid time off and holidays* Employee Assistance Program* Health, Dental, Life and Disability coverage* Parental Leave* Professional development opportunities* Career Advancement PathwaysCapFed is an equal opportunity employer.