Overnight Customer Service

Planet Fitness - PF Baseline Fitness

Westminster (CO)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Westminster, Colorado, is hiring a Customer Service Representative responsible for providing exceptional customer service to members and potential members. This role includes greeting clients, handling inquiries, assisting with member sign-ups, and managing service issues. The ideal candidate should possess strong customer service skills, basic computer proficiency, and demonstrate honesty and a good work ethic. Benefits include health insurance, employee discounts, and opportunities for advancement.

Qualifications

Demonstrated honesty and a strong work ethic.
Excellent communication and problem-solving skills.
Ability to stand and walk for most of the shift.

Responsibilities

Greet potential members and provide a great customer experience.
Assist with member sign-ups and cancellations.
Communicate customer concerns to supervisors.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications