Customer Service Associate

Walgreens; Opa-Locka (FL); On-site; USD 20,664 - 24,108; Full time

Job summary

A nationwide pharmacy retailer is seeking a Customer Service Associate in Opa-Locka, Florida. The role involves delivering a pleasant customer experience, managing cash registers, and maintaining store cleanliness. Candidates should have strong communication skills and be willing to work flexible hours, including evenings and weekends. Experience in retail is a plus, but training will be provided.

Qualifications

• Fluency in reading, writing, and speaking English required.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales, provides efficient checkout service.
• Engages customers by greeting and assisting them.
• Recommends items for sale to customers and handles transactions.
• Maintains store appearance and compliance with regulations.

Skills

Customer service skills

Communication

Cash handling

Inventory management

Job description

Join to apply for the Customer Service Associate role at Walgreens.

This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $17.50/hr

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on the assigned cash register, handles cash and changes; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed.
• Assists with stock organization and product placement as specified by policies/procedures (e.g., raw vs. prepared foods, stock rotation).
• Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service and other photo products.
• Assumes web pick-up responsibilities (monitors orders, fills orders, and delivers orders to customers as they arrive).
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes required learning as requested by manager or corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit the Walgreens benefits page. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser: https://jobs.walgreens.com/benefits

Salary Range

$15 - $17.5 / Hourly