Customer Service Associate

Walgreens; Chicago (IL); On-site; USD 22,868 - 26,174; Part time

Job summary

A leading pharmacy retailer in Chicago is seeking a Customer Service Associate to model and deliver an outstanding customer experience. You will assist customers at the checkout, recommend products, and ensure compliance with company policies. Ideal candidates will have strong customer service skills and be willing to work flexible hours, including evenings and weekends. Applicants with retail experience are preferred. This role offers a salary between $16.60/hr and $19.00/hr, depending on qualifications.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Deliver a distinctive customer experience.
• Register and process sales efficiently.
• Engage and assist customers with inquiries.
• Model customer service best practices.

Skills

Customer service skills

Cash register operation

Interpersonal communication

Problem-solving

Job description

Join to apply for the Customer Service Associate role at Walgreens.

Base Pay Range

$16.60/hr - $19.00/hr

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience.
• Model and share customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale to customers and recommend trade‑up and/or companion items.
• Process voids, returns, rain checks, refunds, and exchanges as needed; collect cash and distribute change.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise as directed by the store manager or shift leader.
• Implement company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise; complete resets and revisions as directed.
• Assist with separation of food items and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves); for consumable items, assist in stock rotation using FIFO method and restock outs.
• Have working knowledge of store systems and store equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assume web pick‑up responsibilities (monitor orders in Picture Care Plus, fill orders, deliver orders to customers as they arrive).
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• Attend training and complete PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Must be willing to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer fluency in reading, writing, and speaking English (except in Puerto Rico).
• Preferred willingness to work a flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

This role will remain open until filled. To review benefits, please visit Walgreens Benefits.