Customer Service Associate

Walgreens; New York (NY); On-site; USD 22,730 - 24,796; Part time

Job summary

A leading retail company in New York seeks a customer service associate to engage and assist customers, ensuring a delightful shopping experience. Responsibilities include managing sales transactions, maintaining cleanliness, and providing support in the photo area. A flexible schedule and fluency in English are required. Preferred applicants will have prior retail experience, including with the company.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on cash register and provides courteous checkout service.
• Engages customers and resolves their issues.
• Maintains clean counters and shelves, takes inventory.
• Provides customer service in the photo area.

Skills

Fluency in English

Customer service

Flexibility

Retail experience

Job description

Overview

Base pay range: $16.50/hr - $18.00/hr. This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The role remains open until filled.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale and trade-up/companion items.
• Registers customer purchases, processes payments, and handles voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised; takes inventory and maintains records. Checks in and prices merchandise as required or as directed.
• Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, completes resets and revisions as directed. Assists with stock placement and rotation using FIFO where applicable.
• Assists with exterior and interior maintenance to maintain a clean, neat store condition and appearance.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative services, and suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders, fills orders, and delivers orders to customers as they arrive at the store).
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours.

EEO / Benefits

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation you will be offered depends on geography, skills, education, experience, and other relevant factors. To review benefits, please visit the Walgreens benefits page: jobs.walgreens.com/benefits. If you are applying on a job board or cannot click the link, copy and paste this URL into your browser: jobs.walgreens.com/benefits.