Customer Service Associate

Walgreens; Austin (TX); On-site; USD 20,664 - 24,108; Part time

Job summary

A leading retail pharmacy in Austin is seeking a Customer Service Associate. The role involves engaging with customers, handling transactions, and ensuring a delightful shopping experience. Ideal candidates should have strong customer service skills and a willingness to work flexible hours. Retail experience is preferred but not required, and fluency in English is essential.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.
• Prefer six months of experience in a retail environment.

Responsibilities

• Models and delivers customer service.
• Registers sales on assigned cash register.
• Engages customers and resolves issues.

Skills

Customer service

Checkout operation

Inventory management

Problem-solving

Team collaboration

Job description

Join to apply for the Customer Service Associate role at Walgreens.

This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $17.50/hr

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale and recommends trade-up and/or companion items.
• Registers customer purchases, processes payments, and handles voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised; takes inventory and maintains records; checks in and prices merchandise as required.
• Implements asset protection procedures to minimize loss and ensures compliance with state and local laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays and completes resets as directed; assists with stock placement, rotation, and shelf presentation.
• Assists with separation of food items and product placement per policies; supports stock rotation (first in, first out).
• Has working knowledge of store systems and equipment; provides customer service in the photo area (passport photos, poster print, and related products).
• Assumes web pick-up responsibilities (monitors orders, fills items, and delivers orders to customers).
• Maintains clean, neat, and orderly store condition; complies with company policies and procedures; maintains respectful relationships with coworkers; completes special assignments as assigned.

Training & Personal Development

• Attends training and completes programs requested by Manager or corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser: jobs.walgreens.com/benefits