Customer Service Associate

Walgreens; Nashville (TN); On-site; USD 20,664 - 24,108; Part time

Job summary

A leading retail pharmacy in Nashville seeks a Customer Service Associate to ensure a delightful customer experience while managing transactions and assisting with various services. The role demands fluency in English and a willingness to work flexible hours. Retail experience preferred. Competitive hourly pay offered.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Engage customers and assist with products and services.
• Ensure compliance with state and local laws regarding regulated products.

Skills

Fluent in English

Ability to work flexible schedule

Customer service skills

Job description

Customer Service Associate – Walgreens

Join to apply for the Customer Service Associate role at Walgreens.

This role offers a base pay range of $15.00/hr – $17.50/hr. Actual pay will be based on your skills and experience.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register and provide customers with courteous, fair, friendly, and efficient checkout service.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive customer experience.
• Share customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale, trade‑ups, or companion items.
• Record customer purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean, well merchandised, take inventory, and maintain records; check in and price merchandise as required.
• Implement company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Construct and maintain displays, including promotional, seasonal, superstructures, and sale merchandise; complete resets and revisions as directed.
• Assist with separation of food items and product placement per policies (e.g., raw and frozen meats on bottom shelves); use first‑in, first‑out for stock rotation.
• Have working knowledge of store systems and equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive sell of promotional photo products.
• Assume web pickup responsibilities (monitor orders in Picture Care Plus, pick items, deliver orders to customers as they arrive).
• Assist with exterior and interior maintenance, ensuring clean, neat, orderly store condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• Attend training and complete PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer fluency in reading, writing, and speaking English (except in Puerto Rico).
• Prefer willingness to work a flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

Walmart is an Equal Opportunity Employer, including disability/veterans.

The compensation offered will depend on factors such as geography, skills, experience, and education. This role will remain open until filled. Benefits information