Customer Service Associate

Walgreens; Mauston (WI); On-site; USD 20,664 - 24,108; Full time

Job summary

A national pharmacy chain is seeking a Customer Service Associate in Wisconsin. This role focuses on engaging customers, delivering efficient service, and assisting with transactions. Candidates should be fluent in English and willing to work flexible hours, including evenings and weekends. Experience in retail is preferred, and the position is full-time. This opportunity enables you to contribute to a positive shopping experience and develop customer relationships in a fast-paced environment.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients by greeting them and offering assistance.
• Models customer service best practices to deliver a distinctive experience.
• Provides courteous, friendly, fast, and efficient service.
• Registers customer purchases and processes transactions.
• Maintains cleanliness and order of counters and shelves.
• Complies with state and local laws regarding regulated products.

Skills

Customer service

Communication

Flexibility

Job description

Join to apply for the Customer Service Associate role at Walgreens.

Base Pay Range

$15.00/hr - $17.50/hr

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and recommends trade‑up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records; checks in and prices merchandise as required or as directed by store manager or shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures; for consumable items, assists in stock rotation using the first‑in, first‑out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick‑up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Equal Opportunity Statement

We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.

Salary Range

$15 - $17.5 / Hourly

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other