Customer Service Associate

Precision Tune Auto Care; Mount Pleasant (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay with performance-based incentives

Health, dental, and vision benefits

Paid time off and holidays

Ongoing training and career growth opportunities

Job summary

Precision Tune Auto Care seeks a Service Writer in Mount Pleasant to be the first point of contact for customers, focusing on providing exceptional service and a positive experience. The role involves communication between customers and technicians, ensuring clarity and professionalism in all interactions.

Ideal candidates should have customer service experience, strong communication skills, and a positive attitude. We offer competitive pay, benefits, and a supportive workplace culture.

Qualifications

• Previous experience in customer service, hospitality, or retail preferred.
• Strong organizational and multitasking skills.
• Basic knowledge of computers and point-of-sale systems.

Responsibilities

• Greet customers warmly and provide professional, friendly service.
• Document repair/service requests and communicate about recommended services.
• Answer calls and schedule appointments with courtesy and professionalism.
• Provide status updates and follow up to keep customers informed.

Skills

Customer service skills

Strong communication skills

Organizational skills

Multitasking abilities

Job description

Service Writer

At Precision Tune Auto Care we have been locally owned and operated since 1979, committed to providing reliable services with a focus on exceptional customer care. We believe that our customers deserve not only expert work but also a welcoming, trustworthy, and professional experience from start to finish.

Position Overview

We are seeking a Service Writer with strong customer service and hospitality skills. This role is the first point of contact for our customers, both in person and over the phone. We are not requiring automotive experience. The Service Writer is responsible for creating a positive experience by listening to customer needs, clearly explaining services, and ensuring smooth communication between the customer and the technician team.

What We Offer

• Competitive pay with performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Ongoing training and career growth opportunities.
• A supportive, team-oriented workplace culture.

Responsibilities

• Greet customers warmly and provide professional, friendly service.
• Listen carefully to customer concerns and document repair/service requests.
• Communicate clearly and simply about recommended services, costs, and timelines.
• Answer phone calls and schedule appointments with courtesy and professionalism.
• Serve as a bridge between customers and technicians to ensure accurate, timely work.
• Provide status updates and follow up to keep customers informed.
• Help maintain a clean, organized, and welcoming front office.
• Support store sales goals through excellent service and customer retention.

Qualifications

• Previous experience in customer service, hospitality, or retail preferred (automotive not required).
• Strong communication and listening skills.
• Positive attitude and professional appearance.
• Strong organizational and multitasking skills.
• Basic computer and point-of-sale knowledge.
• Valid driver’s license required.

Precision Tune Auto Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.