Customer Service Advisor

Precision Tune Auto Care; Birmingham (AL); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement plan enrollment

Paid Time Off (PTO)

Closed evenings and Sundays

7 paid holidays

Job summary

Precision Tune Auto Care in Birmingham, Alabama is looking for a Customer Service Advisor. In this role, you will be the first point of contact for customers, delivering exceptional service, scheduling appointments, and performing routine vehicle services. Ideal candidates will have a high school diploma and strong customer service skills. We offer competitive pay, medical insurance, and a work-life balanced schedule. Join us to grow your career in the automotive industry.

Qualifications

• 1+ year of automotive service experience; 1+ year of sales experience preferred.
• Valid driver's license required.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Greet and engage customers in-store and over the phone.
• Schedule appointments and explain services.
• Perform routine vehicle services like oil changes and tire rotations.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed.

Skills

Customer service skills

Communication skills

Basic math skills

Education

High School Diploma or GED

Job description

Overview

Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service—both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft.

Full or Part Time

Pay: $12 - $20 per hour

Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We’re looking for star players who want more than just a job—individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry.

Customer Service Advisor – Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back.

What We Offer

• Competitive pay
• Medical, Dental, and Vision Insurance — coverage begins the 1st of the month after your hire date
• Retirement plan enrollment available
• Paid Time Off (PTO) to relax and recharge
• Closed evenings and Sundays — enjoy a better work-life balance
• 7 paid holidays off

What You’ll Do

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

What We’re Looking For

• High School Diploma or GED.
• Valid driver’s license.
• 1+ year of automotive service experience; 1+ year of sales experience preferred.
• Strong customer service and communication skills.
• Comfortable with basic math and calculating discounts/commissions.
• Ability to work days, nights, weekends, and holidays.

Physical Requirements

• Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching.
• Climb ladders and safely operate a vehicle.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.