Customer Service Associate

Horsepower Automotive Group; Mesa (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the automotive industry is seeking a Customer Service Associate to enhance customer experience through effective communication and order processing. This full-time role, based in Mesa, AZ, requires a positive attitude, problem-solving skills, and experience in customer service. Join a team that values collaboration and the sharing of diverse perspectives.

Benefits

Health Insurance

Life Insurance

Vision Insurance

Employee Discount Program

Paid Time Off

Sick Time Off

Referral Program

Qualifications

• Experience in customer service, customer development, and/or business development.
• Ability to read, write, and speak English fluently.
• Strong internal and external verbal/written communication skills.

Responsibilities

• Communicate with customers through various channels.
• Process return documentation and manage warranty claims.
• Input and track orders in the ERP system.

Skills

Communication

Problem-Solving

Time Management

Multitasking

Empathy

Relationship Building

Education

High School Diploma or GED

Some college or equivalent work experience

Tools

CRM Software

ERP Software

Microsoft Word

Outlook

Excel

Job description

HPAG is currently seeking a Customer Service Associate. As a team and company, we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.

Responsibilities and essential job functions include, but are not limited to the following

• Build a rapport with current and future customers.
• Communicating with customers through various channels such as Shopify, Gorgias (CRM), Outlook, Ring Central and more.
• Answer incoming phone calls and emails from customers with a friendly, upbeat attitude and great attention to detail.
• Process return(s) documentations, corrections, and replacements accurately.
• Track orders and provide up to date status to customers, when applicable.
• Input new orders into the Company ERP system accordingly and accurately.
• Manage warranty claims, when applicable.
• Work collaboratively with others to ensure customer satisfaction.

Knowledge, Skills, and Abilities

• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
• Previous experience with CRM / ERP software platforms is preferred but not required.
• Maintains a positive, empathetic and professional attitude towards customers always.
• A strong willingness to work independently to acquire in-depth knowledge of our products.
• Good time management skills and able to prioritize different tasks each day.
• Ability to multitask in a fast-paced environment with rapidly changing priorities.
• Strong problem-solving skills.
• Strong internal and external verbal / written communication skills.
• Prior experience with Microsoft Word, Outlook, and Excel
• General knowledge and understanding of the automotive / offroad market, parts, and industry.
• Must be self-motivated, patient, and communicative.
• Strong relationship building skills.

Summary of Experience and Education

• High school Diploma or GED required.
• Some college or the equivalent work experience preferred.
• Experience in Customer service, customer development, and / or business development.
• Ability to read, write, and speak English fluently.
• Health Insurance
• Life Insurance
• Vision insurance
• Employee discount program
• Paid Time Off / Sick Time Off
• Referral program

Schedule

• Full-Time
• 8-hour shift
• Monday-Friday

Salary : $20.00

Work Location : In-Person at our facility in Chandler, AZ

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Customer Service Associate • Mesa, AZ, US