Customer Care Specialist

MassMutual; Phoenix (AZ); Remote; USD 45,000; Full time

Job summary

Join MassMutual as a Customer Care Specialist in their Life Customer Care Center, where you'll provide exceptional customer service in a remote role. This entry-level position requires strong communication skills and a dedication to customer satisfaction, with opportunities for bonuses. Training lasts 12 weeks and is mandatory before beginning work, with shifts available Monday through Friday.

Benefits

12 Weeks Paid Virtual Training

Ability to earn a 5% annual bonus

Qualifications

• 1+ years of customer service experience or Undergrad Degree in lieu of experience.
• Bilingual a plus (Spanish).

Responsibilities

• Build rapport with customers and resolve requests on first contact.
• Educate customers about their life insurance policies.

Skills

Strong communication skills

Problem solving

Critical thinking

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Join to apply for the Customer Care Specialist role at MassMutual

Join to apply for the Customer Care Specialist role at MassMutual

The Opportunity

We’re growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Customer Care Center, you’ll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations.

• Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time (5am-5pm Mountain Standard Time), Monday–Friday, based on business need (NO WEEKENDS)
• SALARY: $45,000- plus ability to earn 5% annual bonus
• Must be able to attend mandatory training from August 4th to October 24th without interruption.
  
  

The Opportunity

We’re growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Customer Care Center, you’ll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations.

• Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time (5am-5pm Mountain Standard Time), Monday–Friday, based on business need (NO WEEKENDS)
• SALARY: $45,000- plus ability to earn 5% annual bonus
• 12 Weeks Paid Virtual Training
• Must be able to attend mandatory training from August 4th to October 24th without interruption.
  
  

The Team

You will join our Life Service Center team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. We are the experts in Life Insurance products at MassMutual and emphasize problem solving and adherence to policies and procedures.

The Impact

• Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact.
• Educate customers about their life insurance policies with MassMutual.
• Apply knowledge to handle many problems independently while seeking guidance in highly complex situations.
• Balance time effectively to ensure the department meets expected service levels.
• Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time
  
  

The Minimum Qualifications

• 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
• High School Diploma (or GED)
  
  

The Ideal Qualifications

• 2+ years of Customer Service Experience
• Proficiency with Microsoft Office Suite
• Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking.
• Bilingual a plus (Spanish)
• Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
  
  

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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