Customer Service Associate

Associa; Durham (NC); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Associa Carolinas is seeking a part-time Customer Service Associate to assist residents at the community's Activity Center in Durham, NC. The role includes welcoming residents and guests, handling inquiries, and supporting HOA operations.

The schedule includes some weekdays 10am-6pm with flexible coverage for Saturdays and holidays. Requires professionalism, basic MS Office skills, and 0–3 years of related experience.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook) and similar tools.
• Strong professional communication skills (phone, interpersonal, written, verbal).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and prioritization skills are essential.

Responsibilities

• Welcomes homeowners/guests/vendors/new customers to the community.
• Performs administrative/managerial tasks in support of the HOA's mission.
• Creates a positive experience for homeowners and guests by addressing needs and questions.

Skills

Professional communication

Self-motivated

Time management

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Associa Carolinas is looking for a part-time customer service associate to work at one of our active communities in the Durham, NC area. This position would help support residents at the community's Activity Center.

Work Schedule:

Some scheduled weekdays 10am-6pm. With flexible coverage for: Saturdays, Holidays, and fill shifts as needed which can vary depending on the shift needing coverage from 6am - 10pm

Duties include but are not limited to:

• Welcomes homeowners/guests/vendors/new customers to community.
• Performs various administrative/managerial tasks in support of HOA's mission.
• Creates a positive experience for homeowners and guests by attending to needs and answering questions.
• Coordinating clubhouse reservations and access
• Other duties as assigned.

Qualifications

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 - 3 years of directly related or closely related experience
• Previous customer service experience preferred.