Customer Service Associate

Tb-Arhaus-LL; Conover (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Arhaus is seeking a Customer Service Associate in North Carolina to support the Customer Service Lead and Manager with order processing across COM, CFA, and CTM. You will handle inquiries about fabric availability, assist with weekly tickets for casing and core schedules, and provide backup for Order Proofing in a fast-paced shop environment.

The role requires strong collaboration, outstanding organizational and communication skills, and the ability to work independently, including weekends and

Qualifications

• Must have strong collaboration and interpersonal communication skills.
• Strong organization, analytical and problem-solving skills.
• Autonomous/independent worker; able to perform established goals in a fast-paced environment.
• Strict attention to detail; must be a team player and reliable.
• Must be able to work with minimum supervision and have reliable transportation.
• Must be able to work weekends and overtime.
• Strong reading, comprehension, speaking, and writing in English.

Responsibilities

• Assist the Customer Service Lead Person and Manager.
• Handle COM, CFA, and CTM orders; mail CFA's to customers and track approvals.
• Manage 860 changes daily and provide back-up for Order Proofing.
• Answer questions about fabric availability and process weekly tickets for casing/core schedules.
• May be cross-trained to support other functions as needed.

Skills

Team player

Interpersonal communication

Organizational skills

Analytical problem-solving

Independent worker

English communication

Education

High School Diploma

Job description

The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager.

DUTIES AND RESPONSIBILITIES

This position would be responsible for COM, CFA, and CTM orders. Mailing of CFA's to customers and keeping up with approvals, will be in charge of all 860 changes daily, answer questions regarding fabric availability, process tickets weekly for casing and core schedules and provide backup for Order Proofing. This position may also be cross-trained to help with other functions/tasks as needed. Any other tasks asked by the supervisor will be required as well.

WORKING CONDITIONS

Heated and cooled, typical office environment.

SUPERVISION RECEIVED

Minimum

SUPERVISION EXERCISED

Yes

DIRECT REPORTS

0

QUALIFICATIONS

MINIMUM EXPERIENCE REQUIREMENTS

Computer experience such as using email, Excel, word, etc.

PREFERRED EXPERIENCE REQUIREMENTS

Furniture Customer Service Experience preferred.

MINIMUM EDUCATION REQUIREMENTS

High School Diploma.

PREFERRED EDUCATION REQUIREMENTS

REQUIRED SKILLS

Must have strong collaboration and interpersonal communication skills; strong organization, analytical and problem-solving skills; must be an autonomous/independent worker; Must be able to perform established goals in a fast-paced environment. Strict attention to detail is a must. Must be a Team Player. Must be reliable. Must be able to work with minimum supervision. Must have your own reliable transportation. Must be able to work Weekends and Overtime. Must have strong communication skills in reading, comprehending, speaking, and writing in English.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS

Must be able to lift/push/pull up to 40 lbs. Must be able to sit for a minimum of 8 hours per day. Some walking/standing is required. Must be able to work in normal conditions of a furniture manufacturing plant which is heated and cooled, as well as a typical office environment. Must have good vision. Must be able to wear required PPE of Safety Glasses and close-toe/close-heel shoes when required. Must be able to adhere to all Safety policies and procedures to prevent injuries to yourself and others.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Qualifications

Behaviors

Required

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.