TB Customer Service Order Entry Associate

Arhaus; Conover (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Arhaus Upholstery in Conover, NC is seeking a Customer Service Order Entry Associate to handle order processing and related tasks within the Customer Service department. The role supports order entry, tracking, and communication with customers to ensure accurate processing and timely responses, while contributing to a collaborative, fast-paced team environment.

The position requires strong English communication, attention to detail, and the ability to work Monday through Friday with overtime as

Qualifications

• Must have strong collaboration and interpersonal communication skills; strong organization, analytical and problem-solving skills; must be an autonomous/independent worker; Must be able to perform established goals in a fast-paced environment. Strict attention to detail is a must.

Responsibilities

• Print all orders from the system daily and monitor daily/weekly order totals.
• Oversee questions on orders and assist with order status inquiries.
• May be cross-trained to assist with other duties as needed by the supervisor.

Skills

Collaboration

Interpersonal skills

Organization

Analytical skills

Independent worker

English proficiency

Education

High School Diploma

Bachelor’s degree

Job description

Job Purpose

The Customer Service Order Entry Associate is responsible for orders and other processes in the Customer Service department.

JOB TITLE

Customer Service Order Entry Associate

SALARY

Non-Exempt – Full Time - Hourly

JOB LOCATION

Arhaus Upholstery – Conover, NC

WEEKLY HOURS

Monday – Friday > 7:30 am – 4 pm

Overtime as needed

DEPARTMENT

Customer Service

REPORTS TO

Customer Service Supervisor

POSITION DETAILS

Job Purpose

The Customer Service Order Entry Associate is responsible for orders and other processes in the Customer Service department.

Duties And Responsibilities

This position is responsible for printing all orders from the system daily, keeping up with daily and weekly total number of orders, and overseeing questions on orders. This position may also be cross-trained to help with other functions/tasks as needed. Any other tasks asked by the supervisor will be required as well.

WORKING CONDITIONS

Heated and cooled, typical office environment.

SUPERVISION RECEIVED

Minimum

SUPERVISION EXERCISED

No

DIRECT REPORTS

0

Qualifications

MINIMUM EXPERIENCE REQUIREMENTS

• Computer experience such as using email, Excel, word, etc.

Preferred Experience Requirements

• Furniture Customer Service Experience preferred.

Minimum Education Requirements

• High School Diploma.

Preferred Education Requirements

• Bachelor’s degree.

Required Skills

Must have strong collaboration and interpersonal communication skills; strong organization, analytical and problem-solving skills; must be an autonomous/independent worker; Must be able to perform established goals in a fast-paced environment. Strict attention to detail is a must. Must be a Team Player. Must be reliable. Must be able to work with minimum supervision. Must have your own reliable transportation. Must be able to work Weekends and Overtime. Must have strong communication skills in reading, comprehending, speaking, and writing in English.

Physical & Environmental Requirements

Must be able to lift/push/pull up to 40 lbs. Must be able to sit for a minimum of 8 hours per day. Some walking/standing is required. Must be able to work in normal conditions of a furniture manufacturing plant which is heated and cooled, as well as a typical office environment. Must have good vision. Must be able to wear required PPE of Safety Glasses and close-toe/close-heel shoes when required. Must be able to adhere to all Safety policies and procedures to prevent injuries to yourself and others.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.