Customer Service Associate

Thoroughbred Express Auto Wash; Campbellsville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A local car wash in Kentucky is seeking a Customer Service Associate to enhance customer experience and support daily operations. The ideal candidate will assist customers, maintain the facility, and ensure service quality. This role requires standing for long periods and engaging effectively with customers and team members.

Qualifications

• Valid and current driver's license.
• Ability to stand for long periods (6+ hours).
• Lift items of moderate weight (10+ pounds).

Responsibilities

• Provide a positive customer experience.
• Maintain effective operation of the car wash facility.
• Greet customers and assist with payment.
• Direct drivers into the wash entrance.

Skills

Customer service focus

Excellent communication skills

Interpersonal skills

Job description

Overview

Customer Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety at Thoroughbred Express\' washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.

• Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.

• Greet customers with a warm smile, review and educate on services, and assist with payment.

• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.

• Direct the Driver into the entrance to the car wash or guides them onto tracks.

• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.

• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.

• Provide assistance to customers in any area concerning car wash process.

• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.

• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude

• Work while standing over long periods of time (6+ hours)

• Lift items of moderate weight (10+ pounds)

• Maintain work expectations outdoor in all weather conditions

• Interact ethically with fellow employees and customers

• Possess valid and current driver\'s license

• Excellent written and oral communication skills, as well as interpersonal skills

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions

• Use of protective equipment such as ear plugs, safety glasses and gloves