Customer Service Associate

Thoroughbred Express Auto Wash; Danville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Thoroughbred Express Auto Wash in Danville, Kentucky, is seeking dedicated Customer Service Associates. Responsibilities include educating customers about the car wash process, ensuring equipment is operational, and providing excellent customer service while working outdoors in various weather conditions.

The ideal candidate will possess strong communication skills, be able to work long hours on their feet, and have a valid driver's license. Join us to help create a positive car wash experience!

Qualifications

• Excellent written and oral communication skills.
• Ability to work standing for long periods.
• Possess valid and current driver's license.

Responsibilities

• Provide a positive customer experience.
• Assist customers with service questions and payments.
• Perform maintenance on washing equipment.
• Inspect vehicles before washing.
• Maintain organization and cleanliness of the site.

Skills

Customer service focus

Communication skills

Ability to lift moderate weight

Team collaboration

Job description

Customer Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety at Thoroughbred Express' washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.

• Carry out daily duties that ensure effective operation of a car wash facility in partnership with
  peers and site management.

• Greet customers with a warm smile, review and educate on services, and assist with payment.

• Stay up to date with knowledge of how to use certain equipment for them to be able to work
  efficiently in an automated facility.

• Direct the Driver into the entrance to the car wash or guides them onto tracks.

• Carry out periodic maintenance of equipment used in washing to keep them in proper working
  order.

• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.

• Provide assistance to customers in any area concerning car wash process.

• Carry out visual inspection of vehicles to confirm their condition before sending them into the
  wash area.

• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves