Customer Service Associate

Thoroughbred Express Auto Wash; Pendleton (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Associate, where you will play a vital role in ensuring customer satisfaction at a state-of-the-art car wash facility. In this position, you will engage with customers, educate them on the benefits of services, and assist them throughout their visit. You will also maintain the cleanliness and functionality of the equipment while working outdoors in various weather conditions. This role offers competitive commission-based earnings and a chance to be part of a dynamic team dedicated to excellence in customer service. If you are enthusiastic and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong customer service focus and ability to communicate effectively.
• Must possess a valid driver's license and be able to lift moderate weights.

Responsibilities

• Provide a positive customer experience and educate on services offered.
• Perform cleaning and maintenance of car wash equipment and facility.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Education

High School Diploma

Tools

Car Wash Equipment

Protective Equipment (ear plugs, safety glasses, gloves)

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.

Essential Responsibilities:

• Display courteous, customer service focus, and professional attitude.
• Work while standing over long periods of time (6+ Hours).
• Lift items of moderate weight (10+ pounds).
• Maintain work expectations outdoor in all weather conditions.
• Interact ethically with fellow employees and customers.
• Possess valid and current driver's license.
• Excellent written and oral communication skills, as well as interpersonal skills.

Physical Requirements:

• Ability to stand and work on feet for long hours in all weather conditions.
• Use of protective equipment such as ear plugs, safety glasses and gloves.