Customer Service Associate

Parmarstores; Cambridge (MA); On-site; USD 20,664 - 24,796; Part time

Job summary

A retail store in Cambridge, MA, is seeking a Customer Service Associate who will ensure prompt, reliable service to guests. The role involves maintaining the store's appearance, processing customer transactions, and complying with regulations regarding age-restricted products. Candidates should possess strong communication skills, be committed to teamwork, and be at least 16 years old. This position offers a dynamic work environment with a focus on customer satisfaction and proper food handling procedures.

Qualifications

• Strong commitment to teamwork and customer satisfaction.
• Ability to adapt well to changes in a fast-paced environment.
• At least 16 years of age and successfully complete company training.

Responsibilities

• Maintain store conditions while delivering excellent customer service.
• Complete transactions by scanning products or manually keying prices.
• Ensure compliance with age-restricted products.

Skills

Good communication skills

Teamwork

Adaptability

Education

High School diploma or equivalent preferred

Job description

Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.

As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.

Customer Service Associates are responsible for:

• Maintaining store to the needs of management while giving excellent customer service to each guest
• Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
• Ensure compliance with age restricted products such as tobacco, alcohol and lottery
• Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
• Maintain a clean and organized store, register area and backroom
• Maintain cleanliness outside of the store
• Ensure all deliveries are made according to company policy
• Maintain safe/secure environment adhering to company safety methods
• Properly record time worked
• Complete daily paperwork/record-keeping

Education and Experience

• High School diploma or equivalent preferred

Requirements

• Must be at least 16 years of age
• Must successfully complete company training

Physical Requirements

• Ability to traverse all parts of the location quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 25 pounds at a time

Customer Service Associates will be provided with the following: