Consumer Access Specialist Part Time Evenings Lenexa City Center

adventhealth; Lenexa (KS); On-site; USD 24,000 - 39,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Lenexa, Kansas seeks a Part Time Night Shift Professional to perform Medicare compliance reviews and manage patient financial responsibilities. The role requires coordinating with utilization management, obtaining pre-authorizations, and registering patients for services.

Responsibilities include verifying insurance eligibility, educating patients, and maintaining accurate medical records. A HS diploma is required, an Associate degree is preferred, and CHAA/CRCR credentials are

Qualifications

• Associate degree preferred; High School diploma required.
• 1+ year in customer service or healthcare setting preferred.
• Certification options: CHAA or CRCR preferred.

Responsibilities

• Performs Medicare compliance reviews and issues notices as needed.
• Creates accurate estimates of patient financial responsibility and collects payments or arranges payment plans.
• Coordinate with utilization management for pre-authorization issues and provide necessary information to patients.
• Verify insurance eligibility and obtain pre-authorizations within established timeframes.
• Register patients for services and ensure accuracy of medical records.

Skills

Customer service

Communication

HIPAA compliance

Attention to detail

Bilingual English/Spanish

MS Office familiarity

EMR systems familiarity

Education

Associate degree

High School Diploma

Tools

Microsoft Office

EMR systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Part time

Shift:

Night (United States of America)

Address:

16950 W 86TH ST

City:

LENEXA

State:

Kansas

Postal Code:

66219

Job Description:

• Hours: Monday - Thursday 3pm - 9pm

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.

Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.

Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.

Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.

Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

Knowledge, Skills, and Abilities:

• Demonstrates mature judgment in dealing with patients, physicians, and insurance representatives.
• Working knowledge of Microsoft programs and familiarity with database programs.
• Ability to operate or utilize general office equipment and technology, such as a computer, fax machine, printer, and scanner, with or without reasonable accommodation.
• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion.
• Ability to communicate professionally and effectively, both verbally and in writing, with or without reasonable accommodation.
• Ability to adapt in an ever-changing healthcare environment.
• Ability to follow complex instructions and procedures with close attention to detail.
• Adheres to government guidelines, including CMS, EMTALA, and HIPAA, and corporate policies.
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature, as needed to perform duties.
• Knowledge of computer programs and electronic health record programs.
• Basic knowledge of medical terminology.
• Exposure to insurance benefits and ability to decipher insurance benefit information.
• Bilingual – English/Spanish.
• Experience in a customer service-related field.
• Exceptional customer service skills.
• Advanced understanding of insurance knowledge and benefits.
• Advanced understanding of hospital electronic medical record (EMR) systems.
• Intermediate knowledge of medical terminology.

Education:

• Associate degree [Preferred]
• High School Graduate or Equivalent [Required]

Field of Study:

• N/A

Work Experience:

• 1+ year customer service [Preferred]
• 1+ year relevant healthcare [Preferred]
• 1+ year revenue cycle [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Representative (CRCR) [Preferred]

Physical Requirements:
Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Please click the link below to view the work requirements.

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.57 - $28.12

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.