Consumer Access Specialist Birth Center Part Time Weekends

AdventHealth; Shawnee (KS); On-site; USD 24,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Shawnee, KS is seeking a Part-time Patient Access Associate to manage Medicare reviews, estimate patient financial responsibility, and coordinate with insurance providers for pre-authorizations. You will register patients, collect payments, and ensure accurate demographic data.

The role requires strong customer service, HIPAA compliance, and experience with EMR systems. Bilingual English/Spanish skills and a customer-focused approach are highly valued.

Qualifications

• Experience in customer service in a healthcare setting preferred.
• Knowledge of CMS/Medicare regulations is beneficial.
• Ability to navigate insurance benefits and pre-authorizations.

Responsibilities

• Performs Medicare compliance reviews and offers patient financial estimates.
• Collects payments and sets up payment plans.
• Coordinates with utilization management for pre-authorizations.
• Registers patients and verifies demographics and insurance details.
• Maintains clear documentation of payer communications and actions.

Skills

Mature judgement

Customer service

Professional communication

HIPAA knowledge

Bilingual English/Spanish

Insurance terminology

EMR knowledge

Microsoft Office

Education

Associate

High School Diploma or Equivalent

Tools

EMR System

Microsoft Office

Database software

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Part time

Shift

Day-Weekend (United States of America)

Address

9100 W 74TH ST

City

SHAWNEE MISSION

State

Kansas

Postal Code

66204

Job Description

Hours: Every other weekend 9am - 730pm Saturday & Sunday
Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

• Knowledge, Skills, and Abilities:
• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• N/A

Work Experience

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Additional Information

• N/A

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.57 - $28.12

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.