Customer Service Associate

Walgreens; Allentown (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Associate to provide excellent service and support. The role involves engaging with customers, managing transactions, and maintaining store organization. Ideal candidates will have retail experience and a commitment to customer satisfaction.

Qualifications

• Preferably six months of retail experience.
• Willingness to work flexible hours.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales and provides efficient checkout service.
• Engages customers and resolves issues.

Skills

Customer Service

English

Job description

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Responsibilities

1. Models and delivers a distinctive and delightful customer experience.
2. Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
3. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
4. Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.
5. Provides fast, friendly service, recommends items, and processes transactions including returns and exchanges.
6. Keeps store clean and organized, manages inventory, and maintains records.
7. Implements asset protection procedures to minimize loss and ensures compliance with laws regarding regulated products.
8. Constructs and maintains displays, assists with stock rotation, and ensures proper product placement.
9. Provides customer service in the photo area and handles web pick-up responsibilities.
10. Maintains store appearance and adheres to company policies and procedures.
11. Completes training and development tasks as assigned.

Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Preferably six months of retail experience and prior Walgreens experience.

Additional Information

• Employment type: Full-time
• Seniority level: Not Applicable
• Pay rate: $15 - $17.50/hour
• Equal Opportunity Employer
• Role remains open until filled