Account Coordinator

Green Bay Packaging; Downers Grove (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription drug coverage

Wellness programs

STD (Short-Term Disability)

LTD (Long-Term Disability)

Life insurance

Company 401(k)

Job summary

Green Bay Packaging is seeking an Account Coordinator in Downers Grove, IL to provide high-quality service to customers, interact with sales reps and production teams, and manage orders with accuracy and timeliness.

Responsibilities include handling order status, coordinating with AR for payment disputes, and delivering feedback on service issues while maintaining detailed records in a fast-paced environment.

Qualifications

• High school diploma required; Associate or Bachelor's degree preferred
• Minimum of one year in a customer service environment
• Strong customer orientation and commitment to service excellence
• Superior organizational and time management skills
• Excellent verbal and written communication skills
• Exceptional interpersonal skills and ability to interact across all levels of the company
• Self-starter with the ability to work independently
• High attention to detail and strong problem-solving skills
• Proficiency in Microsoft Office; previous data entry experience required
• Experience in a manufacturing environment preferred
• Ability to manage multiple tasks in a fast-paced, team-based environment

Responsibilities

• Provide timely and accurate information about customer order status and product inquiries
• Process customer orders, changes, and returns according to department policies
• Coordinate with accounts receivable to resolve payment disputes
• Deliver feedback to the company regarding service failures or customer concerns
• Partner with Sales Representatives to exceed customer service expectations
• Prioritize a fluctuating workload and manage multiple accounts
• Communicate with clients and sales representatives via phone, email, and memos
• Place purchase orders, secure delivery dates, and monitor vendor billing for outside fabrication
• Purchase print plates and die boards according to specifications
• Create product designs, price quotes, print cards, and box diagrams
• Handle customer complaints and coordinate timely deliveries
• Monitor market conditions, product innovations, and competitor activity
• Prepare sales reports, maintain records, and file expense reports
• Obtain credit information for prospective customers
• Perform other duties as assigned

Skills

Customer service

Organizational skills

Communication (verbal & written)

Interpersonal skills

Independent work

Attention to detail

Microsoft Office

Data entry

Manufacturing environment

Time management

Education

High school diploma

Associate or Bachelor’s degree preferred

Job description

Position Overview

The Account Coordinator is responsible for delivering high-quality, consistent, and efficient service to customers through daily interaction with clients, sales representatives, production teams, and internal departments. This role supports the National Account Sales Team and requires a strong understanding of production processes to ensure accurate and timely communication. The Account Coordinator will manage customer orders, resolve issues, and provide technical support while maintaining detailed records. A commitment to customer satisfaction and the ability to thrive in a fast-paced environment are essential.

Responsibilities

• Provide timely and accurate information about customer order status and product inquiries
• Process customer orders, changes, and returns according to department policies
• Coordinate with accounts receivable to resolve payment disputes
• Deliver feedback to the company regarding service failures or customer concerns
• Partner with Sales Representatives to exceed customer service expectations
• Prioritize a fluctuating workload and manage multiple accounts
• Communicate with clients and sales representatives via phone, email, and memos
• Place purchase orders, secure delivery dates, and monitor vendor billing for outside fabrication
• Purchase print plates and die boards according to specifications
• Create product designs, price quotes, print cards, and box diagrams
• Handle customer complaints and coordinate timely deliveries
• Monitor market conditions, product innovations, and competitor activity
• Prepare sales reports, maintain records, and file expense reports
• Obtain credit information for prospective customers
• Perform other duties as assigned

Qualifications

• High school diploma required; Associate or Bachelor's degree preferred
• Minimum of one year in a customer service environment
• Strong customer orientation and commitment to service excellence
• Superior organizational and time management skills
• Excellent verbal and written communication skills
• Exceptional interpersonal skills and ability to interact across all levels of the company
• Self-starter with the ability to work independently
• High attention to detail and strong problem-solving skills
• Proficiency in Microsoft Office; previous data entry experience required
• Experience in a manufacturing environment preferred
• Ability to manage multiple tasks in a fast-paced, team-based environment

Compensation & Benefits

In addition to a competitive wage of $50,000 to $70,000 with experience, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k). Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.