Customer Service Representative

US_MPC_1000 Menasha Packaging Company , LLC; Lakeville (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Menasha Packaging Company, LLC in Lakeville, Minnesota is seeking a customer-oriented candidate to manage orders and ensure customer satisfaction. You will be responsible for processing orders, managing material setup timelines, and monitoring inventory to support production.

The ideal candidate should possess a high school diploma, a minimum of 2 years of relevant experience, and proficiency in Microsoft Excel and ERP platforms. Join us to contribute to continuous improvement initiatives and support pricing requests.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of relevant experience required.
• Prior display, graphic, and/or contract packaging industry experience preferred.

Responsibilities

• Processes orders and fulfills customer needs to ensure satisfaction.
• Monitors product inventory to assure availability for production.
• Responds to customer complaints and processes corrective actions.

Skills

Customer satisfaction

Order management

Microsoft Excel

ERP platforms

Education

High school diploma or equivalent

Tools

SharePoint

Job description

Company Overview

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Responsibilities

• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s).
• Receives and responds to requested material specification changes and processes appropriate actions.
• Submits project changes through internal operating systems as needed.
• Ensures timely order entry and proactively manages order timelines for assigned account(s).
• Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges.
• Receives and responds to customer complaints and processes appropriate corrective action.
• Supports pricing requests.
• Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory.
• Prepares purchase orders for outside materials.
• Prepares and reviews required business reports.
• Helps to monitor the team’s overall workload to level load as needed.
• Helps to identify and share best practices.
• Supports continuous improvement initiatives.
• Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of relevant experience required.
• Prior display, graphic, and/or contract packaging industry experience preferred.
• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint.

Equal Employment Opportunity

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.