Customer Service Assistant - Library

City of Peoria, Arizona; Peoria (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant for its library to create great experiences for visitors. This role involves answering inquiries, assisting with program sign-ups, and managing payments, all while being a friendly and organized presence in the community. Join a vibrant team in a city recently recognized as the best place to live, work, and play, where you can make a meaningful impact on community life. If you are passionate about service and eager to contribute to a dynamic environment, this opportunity is perfect for you.

Qualifications

• Friendly and organized individual passionate about helping the community.
• Ability to manage customer data and handle payments accurately.

Responsibilities

• Answer phones and provide information about recreation programs.
• Manage customer data and account statuses in the computerized system.
• Assist with special programs and events as needed.

Skills

Customer Service

Communication

Data Entry

Organizational Skills

Education

High School Diploma

Job description

Join to apply for the Customer Service Assistant - Library role at City of Peoria, Arizona

Position Title: Customer Service Assistant - Library

Love helping people and being surrounded by books? As a Customer Service Assistant at the library, you'll be the go-to person for creating great experiences for our visitors. Your responsibilities include answering questions, assisting with program sign-ups, handling payments, and booking community spaces. You'll work both in person and over the phone to connect people with resources, events, and services, ensuring smooth operations behind the scenes. If you're friendly, organized, and community-oriented, this role is perfect for you!

Key Responsibilities

• Answer phones and provide general information about recreation programs.
• Accept and check applications for programs, ensuring accuracy, and enter data into the system.
• Manage customer data and account statuses in the computerized system.
• Receive payments for city services via phone, mail, or in person; verify payments; reserve parks, facilities, and equipment.
• Assist with special programs and events as needed.
• Perform related duties as assigned.

Why Peoria?

Recently voted the #1 place to live, work, and play, Peoria is a community you can be proud to serve.

About Peoria

The City of Peoria, AZ, located in the Northwest Valley, offers excellent municipal services. Named the Best Place to Live, Work, and Play by AZ Big Media, we are dedicated to maintaining high service levels and enhancing community life. If you are passionate about service, partnership, sustainability, and diversity, #PeoriaisthePlace for you!

Our Culture

We are
P-Professional ~ E-Ethical ~ O-Open ~ R-Responsive ~ I-Innovative ~ A-Accountable

Application Process

Applications are accepted until the closing date or until sufficient applications are received. Applicants will be notified via email or phone. If you require accommodations for a disability, contact [e-mail] or call 623-773-7100.

We are an Equal Employment Opportunity Agency.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Education and Training
• Industries: Education Administration Programs