Customer Service Assistant - Library

City of Peoria; Peoria (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to enhance visitor experiences at the library. In this role, you will connect with the community, assist with program sign-ups, and ensure smooth operations. If you are a friendly and organized individual passionate about helping others, this position offers a fantastic opportunity to be part of a community-focused team. Join us in creating welcoming experiences and supporting our residents in a thriving city known for its excellent services and vibrant culture.

Qualifications

• Previous experience in customer service roles is required.
• Must have a valid driver's license upon hire.

Responsibilities

• Answer phones and provide general information about recreation programs.
• Accept applications for programs and check for accuracy.

Skills

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Description

Position Title: Customer Service Assistant - Library

Tell me more…..

Love helping people and being surrounded by books? As a Customer Service Assistant at the library, you’ll be the go-to person for creating great experiences for our visitors. Whether it’s answering questions, helping with program sign-ups, taking payments, or booking community spaces, you’ll make sure everyone feels welcome and supported. You’ll work both in person and over the phone to connect people with the resources, events, and services they need — all while keeping things running smoothly behind the scenes. If you're friendly, organized, and excited to be part of a community-focused team, this could be the perfect role for you!

Key Responsibilities:

• Answers phones and provides public with general information regarding recreation programs.
• Accepts applications for programs, checks applications and/or agreements for accuracy and enters information into computer.
• Inputs, retrieves and upgrades customer data and account status into computerized system.
• Receive payments from the public for a variety of City services on the phone, through the mail and in person; checks payment for accuracy; reserves parks, facilities and equipment.
• May require the performance of additional job responsibilities.
• Assist with special programs and events as needed.
• Performs related duties as assigned.

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are:

P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable

Application Process:

Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at [e-mail] or 623-773-7100.

An Equal Employment Opportunity Agency ~Oportunidad de Empleo con Derechos Iguales.

Qualifications

MINIMUM REQUIREMENTS

Education:

• High school diploma or equivalent.

Experience:

• Previous experience required in the same or similar positions

Licenses and Certifications:

• Valid driver’s license upon hire.
• Must complete all required City training courses within six months of hire

Preferred/Desirable Qualifications:

• Ability to maintain a safe work environment in accordance with city policies and procedures for patrons, co-workers and self.
• Ability to communicate clearly and concisely, both orally and in writing.