Customer Service Assistant Intermediate

University Of Michigan; Ann Arbor (MI); Hybrid; USD 21,000 - 28,000; Full time

Job summary

University of Michigan Health System is seeking a Materials Services Customer Service Representative to provide quality customer service for orders, returns, and inventory queries within a busy warehouse environment. You will input orders, prepare paperwork, assist with cycle counts, and collaborate with warehouse staff while delivering courteous, accurate service and solutions to customers.

This role supports Michigan Medicine's mission and requires at least two years in a similar position with

Qualifications

• 2+ years of experience in a similar customer service role.
• Strong customer service and problem-solving skills.
• Leadership in initiating/directing workflow within a warehouse environment.
• Ability to work well on a team with a very high work ethic.
• Experience in a fast-paced and dynamic work environment.
• Ability to handle change.

Responsibilities

• Process and input all customer orders in a timely manner according to Materiel Services business processes.
• Consistently generate all related paperwork and necessary information required for customer orders
• Handle customer returns in an efficient manner and ensure proper credit is given to the customer
• Respectfully interact with other departmental staff in the warehouse to achieve goals and efficient processes.
• Acquire and maintain current knowledge of relevant products and support policies and procedures to ensure accurate solutions for customers or route customers to appropriate resources.
• Review customers' requests. When necessary, advise customers regarding stock choice based on availability/excessive amount.
• Participate in physical inventories.
• Perform warehouse cycle counts as needed
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, billing, deliveries, inventory counts, etc., in a courteous manner, directing them to the correct person.
• Educate customers on Materiel Services' policies and procedures.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Job description

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

Job Summary

Material Services Customer Service Representatives are dedicated to providing quality customer service with an extraordinary degree of enthusiasm to their customers.

Responsibilities*

• Supply Chain Customer Service Representatives are dedicated to providing quality customer service with an extraordinary degree of enthusiasm to their customers. Process and input all customer orders in a timely manner according to Materiel Services business processes.
• Consistently generate all related paperwork and necessary information required for customer orders
• Handle customer returns in an efficient manner and ensure proper credit is given to the customer
• Respectfully interact with other departmental staff in the warehouse to achieve goals and efficient processes.
• Acquire and maintain current knowledge of relevant products and support policies and procedures to ensure accurate solutions for customers or route customers to appropriate resources.
• Review customers' requests. When necessary, advise customers regarding stock choice based on availability/excessive amount.
• Participate in physical inventories.
• Perform warehouse cycle counts as needed
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, billing, deliveries, inventory counts, etc., in a courteous manner, directing them to the correct person.
• Educate customers on Materiel Services' policies and procedures.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Required Qualifications*

• Minimum of 2 years of experience in a similar position
• Aptitude for providing stellar customer service and initiative for creative problem-solving
• Demonstrated leadership skills in initiating/directing workflow within a warehouse environment
• Ability to work well on a team with a very high work ethic
• Experience working in a fast-paced and dynamic work environment
• Ability to handle change, anticipated and emergent

Desired Qualifications*

• Experience working in a customer service operation.
• Experience with Microsoft Word and Excel.
• Experience with PeopleSoft and CG4 software.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees, and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time and for any reason throughout the course of employment. Learn more about the work modes .

Work Schedule

Standard hours: 20 HOURS
Work days: Saturday-Sunday& all holidays
Shift start/end times: 6:30 am-5:00 pm

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled at any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.