Customer Service Assistant Intermediate

Kappaalphapsi1911; Ann Arbor (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The University of Michigan Health System is seeking a part-time Customer Service Assistant in Ann Arbor, MI. The role focuses on providing outstanding customer service, processing orders, and supporting warehouse operations within Material Services.

The ideal candidate will have at least 2 years of experience in a similar role, strong communication skills, and the ability to work well in a fast-paced, team-driven environment.

Qualifications

• Minimum of 2 years of experience in a similar customer service role.
• Aptitude for stellar customer service and initiative for problem-solving.
• Leadership in directing workflow within a warehouse environment.
• Strong communication skills and ability to work well in a team.

Responsibilities

• Process and input customer orders promptly per Materiel Services processes.
• Handle customer returns and ensure proper credits.
• Interact with warehouse staff to achieve efficient processes.
• Maintain knowledge of products and policies for accurate solutions.
• Review requests and advise on stock availability.
• Participate in physical inventories and cycle counts.
• Respond to inquiries and complaints in a courteous manner.

Skills

Customer service

Team leadership

Strong communication

Problem solving

Tools

PeopleSoft

CG4

Job description

# Customer Service Assistant IntermediateUniversity of MichiganAnn Arbor, MIPart-TimeAug 08, 2026Education## Job Description## Mission StatementThe University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.## Job SummaryMaterial Services Customer Service Representatives are dedicated to providing quality customer service with an extraordinary degree of enthusiasm to their customers.## Responsibilities\** Supply Chain Customer Service Representatives are dedicated to providing quality customer service with an extraordinary degree of enthusiasm to their customers. Process and input all customer orders in a timely manner according to Materiel Services business processes.* Consistently generate all related paperwork and necessary information required for customer orders* Handle customer returns in an efficient manner and ensure proper credit is given to the customer* Respectfully interact with other departmental staff in the warehouse to achieve goals and efficient processes.* Acquire and maintain current knowledge of relevant products and support policies and procedures to ensure accurate solutions for customers or route customers to appropriate resources.* Review customers' requests. When necessary, advise customers regarding stock choice based on availability/excessive amount.* Participate in physical inventories.* Perform warehouse cycle counts as needed* Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, billing, deliveries, inventory counts, etc., in a courteous manner, directing them to the correct person.* Educate customers on Materiel Services' policies and procedures.* Report customer feedback to management, including any signs of customer dissatisfaction.## Required Qualifications\** Minimum of 2 years of experience in a similar position* Aptitude for providing stellar customer service and initiative for creative problem-solving* Demonstrated leadership skills in initiating/directing workflow within a warehouse environment* Strong communication skills.* Ability to work well on a team with a very high work ethic* Experience working in a fast-paced and dynamic work environment* Ability to handle change, anticipated and emergent## Desired Qualifications\** Experience working in a customer service operation.* Experience with Microsoft Word and Excel.* Experience with PeopleSoft and CG4 software.## Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees, and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.**What Benefits can you Look Forward to?*** Excellent medical, dental and vision coverage effective on your very first day* 2:1 Match on retirement savings## Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time and for any reason throughout the course of employment. Learn more about the work modes.## Work ScheduleStandard hours: 20 HOURS Work days: Saturday-Sunday& all holidays Shift start/end times: 6:30 am-5:00 pm## Background ScreeningUniversity of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act.## Application DeadlineJob openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled at any time after the minimum posting period has ended.## U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.### About University of MichiganWhy Work at Michigan?Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.Workplace CultureThe University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.Our Values* Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.* Integrity - We act with honesty and take responsibility for our actions.* Respect - We act in a way that acknowledges the humanity and contributions of each individual.* Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.* Equity - We create conditions that provide everyone an opportunity to thrive.* Diversity - We welcome, acknowledge and appreciate our similarities and differences.* Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.More about Working at U-M* Our commitment to campus culture* Our commitment to faculty and staff well-being* Our commitment to employee engagement