Material Services Customer Support Specialist

University Of Michigan; Ann Arbor (MI); Hybrid; USD 21,000 - 28,000; Full time

Job summary

University of Michigan Health System is seeking a Materials Services Customer Service Representative to provide quality customer service for orders, returns, and inventory queries within a busy warehouse environment. You will input orders, prepare paperwork, assist with cycle counts, and collaborate with warehouse staff while delivering courteous, accurate service and solutions to customers.

This role supports Michigan Medicine's mission and requires at least two years in a similar position with

Qualifications

• 2+ years of experience in a similar customer service role.
• Strong customer service and problem-solving skills.
• Leadership in initiating/directing workflow within a warehouse environment.
• Ability to work well on a team with a very high work ethic.
• Experience in a fast-paced and dynamic work environment.
• Ability to handle change.

Responsibilities

• Process and input all customer orders in a timely manner according to Materiel Services business processes.
• Consistently generate all related paperwork and necessary information required for customer orders
• Handle customer returns in an efficient manner and ensure proper credit is given to the customer
• Respectfully interact with other departmental staff in the warehouse to achieve goals and efficient processes.
• Acquire and maintain current knowledge of relevant products and support policies and procedures to ensure accurate solutions for customers or route customers to appropriate resources.
• Review customers' requests. When necessary, advise customers regarding stock choice based on availability/excessive amount.
• Participate in physical inventories.
• Perform warehouse cycle counts as needed
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, billing, deliveries, inventory counts, etc., in a courteous manner, directing them to the correct person.
• Educate customers on Materiel Services' policies and procedures.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Job description

University of Michigan Health System is seeking a Materials Services Customer Service Representative to provide quality customer service for orders, returns, and inventory queries within a busy warehouse environment. You will input orders, prepare paperwork, assist with cycle counts, and collaborate with warehouse staff while delivering courteous, accurate service and solutions to customers.

This role supports Michigan Medicine's mission and requires at least two years in a similar position with