Customer Service Assistant (Games)

HB Leisure Ltd.; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Part time

Job summary

HB Leisure Ltd. is seeking a Customer Service Assistant for their games area, providing outstanding guest service while performing sales and promoting engaging game experiences. This entry-level part-time role emphasizes effective communication and teamwork, ideal for enthusiastic candidates looking to excel in a customer service environment.

Qualifications

• Combination of education, training, or experience in customer service.
• Excellent guest service skills are crucial.
• Ability to communicate effectively with various backgrounds.

Responsibilities

• Perform all aspects of game sales including greeting guests and explaining rules.
• Utilize various selling techniques to increase sales.
• Maintain cleanliness and merchandising standards on the games.

Skills

Guest service

Communication

Sales techniques

Teamwork

Job description

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This range is provided by HB Leisure Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Summary

Performs all aspects of game sales including, but not limited to greeting guests, rule explanation, upselling, encouraging the guests while they play, asking for replays, offering deals, encouraging trade-ups, celebrating winners, accurately completing the sale on the point-of-sale register or device, maintaining cleanliness, merchandising, and safety standards on the game(s).

Duties & Responsibilities

• Day to day operation of the carnival games
• Effectively performing the ‘8 Steps to Glory’ within every guest interaction
• Effectively performing ‘Keeping the Buzz’ within every guest interaction
• Assists guests in an enthusiastic and courteous manner; provides outstanding guest service
• Utilizes various selling techniques to increase sales
• Accurately completes sales using POS system according to established procedures
• Creating attractive displays with the prizes
• Cleans the games for the best sales appearance
• Assists with inventory efforts, displays, counts and product transfers as needed
• Monitoring of prizes awarded
• Fairly and clearly explains of the game rules to guests
• Performs other related duties as assigned by management
  
  

Qualifications

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
• Commitment to excellence and high standards
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent guest service skills
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communication with people at all levels and from various backgrounds
  
  

COMPETENCIES

• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals
  
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Continually required to stand
• Continually required to walk
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually exposure to wet and/or humid conditions (non-weather)
• Continually exposure to outside weather conditions
• Continually exposure to extreme heat or cold (non-weather)
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally required to sit
• Occasionally utilize visual acuity to operate equipment, read technical information, or use a keyboard
• Occasionally work in high, precarious places
• Occasionally loud noise
  
  

DISCLAIMER

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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