Customer Service Assistant

Zolidco; Columbus (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco in Columbus, OH seeks a friendly Customer Service Assistant to support customers, answer questions, and foster positive experiences.

You will join a supportive team, learn product details, and grow communication and relationship-building skills while contributing to customer engagement initiatives and ongoing training.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Willingness to learn and take direction.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly and professional customer assistance.
• Listen to customer needs and help identify appropriate solutions.
• Provide clear and accurate information about available products and services.
• Assist with customer satisfaction and engagement initiatives.
• Help introduce customers to relevant products or services.
• Maintain organized customer information and activity records.
• Communicate customer feedback to appropriate team members.
• Support promotional and customer outreach activities when needed.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Active listening

Problem solving

Willingness to learn

Organizational skills

Team player

Education

High school diploma or equivalent

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and help create positive customer experiences. This position is ideal for someone who enjoys working with people, is eager to learn, and wants to develop valuable communication and relationship-building skills in a supportive team environment.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly and professional customer assistance.
• Listen to customer needs and help identify appropriate solutions.
• Provide clear and accurate information about available products and services.
• Assist with customer satisfaction and engagement initiatives.
• Help introduce customers to relevant products or services.
• Maintain organized customer information and activity records.
• Communicate customer feedback to appropriate team members.
• Support promotional and customer outreach activities when needed.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Willingness to learn and take direction.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching