Customer Experience Specialist

Moodreact; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Moodreact is seeking a friendly Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role suits someone who enjoys working with people, solving problems, and building strong communication skills.

You will engage with customers, respond to inquiries, and help ensure a positive and seamless service experience. Training and ongoing development are offered to grow your capabilities.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers and the public.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly, professional, and timely customer support.
• Identify customer needs and recommend appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer concerns and requests.
• Identify opportunities to recommend products or services based on customer needs.
• Maintain accurate records of customer interactions.
• Share customer feedback and common questions with team members.
• Collaborate with team members to achieve service and business goals.
• Help create a positive and welcoming customer experience.
• Participate in ongoing training and professional development.

Skills

Strong verbal communication

Interpersonal skills

Listening skills

Problem-solving abilities

Positive attitude

Willingness to learn

Organizational multitasking

Customer-focused attitude

Reliable and adaptable

Comfort with public interactions

Education

High school diploma or equivalent

Job description

Moodreact is seeking a friendly Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role suits someone who enjoys working with people, solving problems, and building strong communication skills.

You will engage with customers, respond to inquiries, and help ensure a positive and seamless service experience. Training and ongoing development are offered to grow your capabilities.