Customer Service Assistant

Jimmy Jazz; Troy (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

The City of Troy Recreation Department is seeking a part-time front desk assistant to help the public with recreation programs and registrations. You will process Community Center passes, registrations, and shelter reservations, and serve as the first contact for customers.

You will support office duties, marketing materials, and safety enforcement, while assisting other staff and referring inquiries to appropriate departments. Year-round hours provide steady, flexible shifts.

Qualifications

• High School graduate or GED equivalent.
• Experience working with Windows-based computers.
• Ability to interact courteously and effectively with the public, recreation staff, recreation volunteers, and other City departments.
• Ability to work in a collaborative, dynamic, fast-paced environment, using excellent organizational and time management skills.
• As a condition of employment, the successful candidate must pass a pre-employment physical and drug screen (including marijuana).

Responsibilities

• Assist a diverse public with the City of Troy Recreation Programs.
• Process Community Center pass/membership applications, Recreation program registrations, and park shelter reservations.
• Serve as the first point of contact for customers, balancing front desk interactions and incoming phone calls with professionalism and efficiency.
• Perform general office duties, including but not limited to copying, filing, organizing records, and maintaining office documents.
• Maintain marketing materials and assist in the marketing of Recreation Programs.
• Enforce rules and regulations in order to ensure a safe environment.
• Provide assistance to other full and part-time employees.
• Attend to accidents, maintenance requests and incidents.
• Be knowledgeable about the City of Troy and assist public with referrals to other City departments.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Time management

Education

High School Diploma or GED

Tools

Windows-based computers

Job description

The Recreation Department offers high quality leisure programs and services that promote healthy and active lifestyles. Engaging programs such as dance, martial arts, yoga, day camps, and sports allow individuals and families the opportunity to meet their physical and social needs.

DUTIES

• Assist a diverse public with the City of Troy Recreation Programs.
• Process Community Center pass/membership applications, Recreation program registrations, and park shelter reservations.
• Serve as the first point of contact for customers, balancing front desk interactions and incoming phone calls with professionalism and efficiency.
• Perform general office duties, including but not limited to copying, filing, organizing records, and maintaining office documents.
• Maintain marketing materials and assist in the marketing of Recreation Programs.
• Enforce rules and regulations in order to ensure a safe environment.
• Provide assistance to other full and part-time employees.
• Attend to accidents, maintenance requests and incidents.
• Be knowledgeable about the City of Troy and assist public with referrals to other City departments.
• Perform other duties as assigned.

REQUIREMENTS

• High School graduate or GED equivalent
• Experience working with Windows-based computers.
• Ability to interact courteously and effectively with the public, recreation staff, recreation volunteers, and other City departments.
• Ability to work in a collaborative, dynamic, fast-paced environment, using excellent organizational and time management skills.
• As a condition of employment, the successful candidate must pass a pre-employment physical and drug screen (including marijuana).

PREFERENCES

• Experience in processing sales, registrations.
• CPR and First Aid Certification.
• Knowledge and experience with Recreation activities and programs.

HOURS

Year-round. Range of 9-15 hours per week.
Probable Shifts: Monday-Friday 7:45am-12:30pm or 12:30pm-5:00pm

Flexible availability desired for other days and evenings as required. Opportunities may exist to work additional weekdays as a substitute.

This position adheres to the Earned Sick Time Act and accrues paid time off

AN EQUAL OPPORTUNITY EMPLOYER:

The City of Troy is committed to providing equal opportunity employment to all applicants. The City of Troy will consider all qualified applicants for employment regardless of race, religion, color, sex, sexual orientation, gender identity or expression, height, weight, marital status, national origin, age, disability, or veteran status or any other basis protected by federal and state law.