Customer Service Assistant

Trinity Health; Town of Brighton (NY); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Daily Pay

Retirement plan

Growth opportunities

Job summary

Trinity Health Livingston in NY is seeking a Customer Service Assistant to warmly greet patients and visitors, perform a range of administrative tasks, and maintain a safe, professional environment.

You will answer phones, access patient information, and provide directions and assistance throughout the hospital, contributing to a positive patient experience.

This role offers the chance to grow within Trinity Health, with competitive pay, a retirement plan, and opportunities for advancement.

Qualifications

• High School diploma or GED equivalent.
• Computer/typing skills to navigate Health Quest and the visitor management system.
• Excellent interpersonal skills for communicating with diverse patients, visitors and staff.

Responsibilities

• Greet patients, visitors and staff with eye contact and a friendly smile using standard scripts.
• Access patient location information on the computer and guide them as needed.
• Escort patients when requested and provide directions and information about hospital services.
• Assist with wayfinding, parking validation, deliveries and other requested information.
• Report suspicious activity to Security and keep the reception area stocked with supplies.

Skills

Computer/typing skills

Interpersonal skills

Education

High School diploma or GED

Tools

Health Quest

Visitor management system

Job description

Sep 17, 2026

Employment Type:

Shift:

Description:

Customer Service Assistant

Department: Reception Services

Location: Trinity Health Livingston

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health

Position Purpose:

Maintain a safe and secure environment while projecting a professional image when greeting patients,visitorsand staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance hospital experience for patients,familiesand visitors by performing guest relation functions that ensure the highest standard of service, includinghelp, guidance, direction, response to routine requests for information and on occasion, escort as requested.

Shifts Available:

Day

Required Qualifications:

Education:

• High School diploma or GED equivalent.

Experience:

Computer/typing skills necessarytonavigateHealth Questand the visitor management system.

Interpersonal skills necessarytoeffectively communicate with diversegroupof internal/external callers, patients,visitorsand staff, at times dealing with sensitive and/or confidential situations.

Physical and Mental Requirements and Working Conditions:

Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs,perceptions, and communications.

Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients,staffand visitors.

Respond appropriately to various levels of stressful situations andmaintainemotional intelligence.

What you will do:

Respectfully and promptly, make eye contact, andsmilewhengreetingpatients and visitors using standard customer service scripting; direct them to appropriate areas. Know how to access patient location information onthecomputer. Escort patients when needed or requested.

Offerassistanceforwayfinding, parking validation, deliveries and other requested information including informationregardinghospital services for patients, familymembersand visitors.

Call for taxi or shuttle service for patients/families when needed.

Assistvisitors/families during emergencies which may include fire, naturaldisastersand patient/family situations.

Oversee the immediate environment and report any suspicious activity or individuals to Security.

Keep area stocked with supplies as needed.

Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.

Responsible for keeping up with all department and hospital information and updates.

Responsible forutilizingWhen-to-Work to document changes to your workscheduleincluding proper recording in the exception log.

Responsible for after-hoursoperation of the visitation management system.

AccessHealth Questto obtain patient room information for visitors

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

St. Peter's serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.

St. Peter's Health Partners is the Capital Region's largest not-for-profit healthcare network, offering comprehensive and compassionate care at over 185 locations with 11,000 employees.

315 South Manning Blvd, Albany, NY 12208, US