Receptionist - Full Time

Trinity Health; Michigan; On-site; USD 28,000 - 38,000; Full time

Job summary

Trinity Health is hiring a front desk Receptionist to greet patients and visitors, manage patient flow, and schedule appointments. You will verify insurance eligibility, enter demographics in the EHR, and collect copays as part of the visit process.

The role requires strong interpersonal skills, confidentiality, and the ability to communicate effectively in English. BLS certification and training in abuse reporting are expected within the first three months.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or obtained within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Must read, write, and understand English and communicate effectively with patients, visitors, and colleagues.

Responsibilities

• Greet and welcome patients and visitors with a professional demeanor.
• Manage front desk duties including patient flow and scheduling appointments.
• Answer and route phone calls; verify insurance eligibility.
• Enter demographics and insurance information into the EHR and other systems.
• Collect copays and deductible amounts at the time of service.

Skills

Interpersonal skills

Professional demeanor

Phone handling

Data entry

Confidentiality

Effective communication

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

Job Duties:

Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.

Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.

Answer phone calls and direct them appropriately.

Schedule appointments according to office guidelines.

Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.

Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

High school diploma orequivalentrequired.

Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.

Mustmaintainahigh degree of confidentiality when dealing with patient information.

Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

VisitMercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.

St. Peter's Health Partners is the Capital Region’s largest not-for-profit healthcare network, offering comprehensive and compassionate care at over 185 locations with 11,000 employees.

315 South Manning Blvd, Albany, NY 12208, US