Customer Service Assistant

PAM Transport Inc.; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k

PTO

Job summary

PAM Transport Inc. is hiring a Customer Service Assistant to support the Account Management team. You will schedule appointments, track shipments, and enter data across multiple platforms while maintaining proactive communication with customers.

The role emphasizes strong time management, clear communication, and a proactive approach to customer service, with opportunities to advance into Account Management.

Qualifications

• Great time management and multi-tasking skills.
• Excellent communication with customers and internal teams.
• Ability to navigate multiple databases and sites.
• Goal oriented with potential to advance to Account Manager.

Responsibilities

• Assist the Account Management group with assigned tasks.
• Schedule appointments according to customer rules.
• Track and trace shipments for proactive communication.
• Enter data across multiple platforms.
• Communicate updates to customers as requested.

Skills

Time management

Multi-tasking

Communication

Data entry

Databases access

Tools

CRM software

Job description

## Customer Service AssistantApplylocations: PAM-TONTITOWN, ARtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR129996Join us for an exciting opportunity to be part of a team that values your growth, fosters innovation, and encourages a positive work-life balance.**About Us**PAM Transport was founded in Tontitown, Arkansas, in 1980 by Paul Allen Maestri as a 5 truck operation. In our 45+ years of being in business, we have become an international company with more than 2,200 trucks and 8,000 trailers. Our goal is to provide exceptional service to our customers and we believe that starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and community here at PAM.**About this opportunity**This position plays a critical role in operations by assisting Account Managers in the day-to-day operations and is a perfect steppingstone into an Account Manager role.**Pay and Schedule**This position is Monday - Friday 7:00am to 5:00pm. The pay range is $18-$21/hour dependent on experience.**Benefits*** Medical/Dental/Vision Insurance* 401k* PTO* Other Voluntary Benefits**How will you contribute to the success of the team?*** Assist the Account Management group with assigned tasks* Appointment scheduling according to customer specified rules* Track and trace of customer shipments for proactive communication* Data entry across multiple platforms* Communicate effectively with customers on requested updates* Maintain a high level of commitment reporting**What makes you a strong candidate for the position?*** Great time management and multi-tasking skills in order to effectively prioritize daily assigned tasks* Quality and effective communication* Ability to utilize a plethora of databases/sites specific to customers* Goal oriented to promoted into the Account Manager role* Personable, inquisitive, and positive attitude.*The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.**PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.*Experience a workplace where your contributions matter and where you can thrive in a supportive environment.