Customer Service Assistant

Associated Wholesale Grocers; Kansas City (KS); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Health Savings Account

401(k) with 4% match

Job summary

Associated Wholesale Grocers, Inc. (AWG) seeks a Customer Service Assistant III to provide exceptional support to our membership, handling orders, ads, and prebooks in a hybrid role from Kansas City, KS.

You will manage calls and emails, ensure member satisfaction, and coordinate with buyers to resolve issues promptly. The position requires a high school diploma and at least 6 months of customer service experience, with Microsoft Office proficiency and attention to detail.

Qualifications

• High school diploma required.
• Minimum 6 months of customer service experience.
• Proficiency with Microsoft Office; Access preferred.
• Ability to multi-task and stay organized.

Responsibilities

• Handle multiple calls and emails from members daily with excellent service.
• Meet or exceed retail member needs and ensure satisfaction.
• Assist buyers in communicating with members to resolve opportunities.
• Adjust orders and SSO reports per store/buyer requests.
• Create handbills for emergency ad products as needed.
• Communicate proactively with buyers on opportunities affecting service levels.

Skills

Customer service

Multi-tasking

Prioritization

Detail oriented

Team player

Education

High school diploma

Tools

Microsoft Office

Access

Job description

Job Description

Customer Service Assistant III

Location: 5000 Kansas Avenue Kansas City, KS 66106

Work Model: Hybrid

Department: Inventory Management

Make us your BEST Choice!

Position Overview

Reporting to the Manager, Inventory Management Department - Assistant III provides customer service to meet, satisfy, and exceed the needs of our membership regarding all areas that pertain to orders, ads, and prebooks. To exceed customer’s expectations efficiently, consistently, and constantly. Must be friendly and respectful, dealing promptly with all complaints, and always honoring commitments.

Principal Duties and Responsibilities:

• Manage multiple phone calls and emails daily from members while providing excellent customer service.
• Make sure all retail members’ needs are met or exceeded, making sure customers are completely satisfied with the result.
• Assist buyers in effective communication with retail members resolving all retail opportunities.
• Adjusts store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.
• Create handbills as needed for emergency ad products, etc.
• Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
• Process all ads and promotional information for all ad groups.
• Accurately submits retail pre book orders daily, manage upload process, batching and verifying daily input of orders.
• Works with assigned divisions to insure timely system entry of retail and Food Show orders.
• Knowledge, Skills, and Abilities:
• High school diploma
• Minimum of 6 months previous customer service experience
• Microsoft office experience required; access experience preferred.
• Must be able to multi-task easily and efficiently.
• Must possess excellent prioritization skills.
• Must be detail oriented and have good organizational skills.
• Must be a good team player.

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com .

Benefits:

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program
• Yearly Holiday Bonus