Customer Service Assistant

ISU Research Park; Des Moines, Northern (IA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

ISU Research Park seeks a Customer Service Assistant to provide administrative support to the Customer Service department, including load entry and report preparation. The role supports the Customer Service team and ensures accurate MIS updates and timely information flow to drivers.

Ideal candidates will have a High School Diploma, strong Microsoft Office skills, and excellent interpersonal abilities. The position requires organization, attention to detail, and the ability to perform well under

Qualifications

• High School Diploma required.
• Proficient with Microsoft Office.
• Typing with 10-key proficiency.
• Excellent interpersonal skills.
• Strong planning and organizational abilities; problem-solving.

Responsibilities

• Provide back-up assistance to the Customer Service Representative for load entry.
• Maintain various management reports on a periodic basis.
• Perform pre-calls for delivery appointments, update MIS information, and communicate with drivers as needed.
• Provide information to customers inquiries and redirect if necessary.
• Other duties as assigned.

Skills

Interpersonal skills

Organization

Detail-oriented

Problem solving

Typing 10-key

Education

High School Diploma

Tools

Microsoft Office

Job description

The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.

DUTIES AND RESPONSIBILITIES:

• Provide back-up assistance to the Customer Service Representative for load entry
• Maintain various management reports on a periodic basis
• Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched
• Provide information to customers inquiries and redirect if necessary
• Other duties as assigned

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School Diploma required
• Ability to use Microsoft Office product efficiently and effectively
• Fluent keyboard proficiency and 10-key
• Excellent interpersonal skills
• Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
• Possess courteous, yet assertive telephone personality
• Ability to function in a fast-paced work environment and tolerate stress

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment