Customer Service Assistant

Addison Group; Calumet City (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k)

Job summary

Addison Group is seeking a Customer Service Clerk in Calumet City, IL. The role involves managing administrative and customer service functions with empathy and attention to detail.

Ideal candidates have over 3 years of relevant experience, strong communication skills, and the ability to handle sensitive situations. Compensation includes a comprehensive benefits package, with medical coverage starting the first month after hire. The job requires availability on Saturdays.

Qualifications

• 3+ years of experience in customer service or client support.
• Experience with data entry and transactional administrative work.
• Ability to manage phone-based customer interactions professionally.

Responsibilities

• Process records for burial and memorial arrangements.
• Assist families in selecting cemetery services.
• Manage billing tasks and service-related correspondence.

Skills

Customer service

Data entry

Verbal communication

Written communication

Emotional intelligence

Education

High school diploma or GED

Job description

Work Schedule: Monday–Friday 8:15 AM–4:00 PM, Saturdays 9:00 AM–1:00 PM (6-day work week, onsite – 40hrs)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is hiring for our client, a mission-driven organization in the nonprofit cemetery services space that supports families through end-of-life planning and memorial services.

Job Description

The Customer Service Clerk will support families and internal teams by managing administrative, customer service, and transactional functions related to cemetery services. This role requires a compassionate, detail-oriented professional who can manage sensitive interactions while ensuring accuracy in documentation, billing, and service coordination.

Key Responsibilities

• Process and maintain records related to burial and memorial arrangements, including orders, permits, invoices, and supporting documentation
• Assist families with selecting cemetery services such as plots, crypts, niches, memorial options, and related offerings
• Support administrative processing for sales agreements, maps, records, and account documentation
• Manage billing tasks, payments, invoicing, and service-related correspondence
• Respond to customer inquiries in person and over the phone with professionalism and empathy
• Maintain and organize office supplies and records, including inventory tracking as needed
• Support mailing, data entry, and general administrative functions across service operations
• Perform additional clerical duties as assigned

Qualifications

• 3+ years of experience in customer service, client support, or retail/office-based service roles
• Experience handling data entry, order processing, or transactional administrative work
• Comfortable managing phone-based customer interactions, including resolving concerns and de‑escalating situations
• Ability to discuss fees, payments, and billing information clearly and professionally
• Strong written and verbal communication skills
• High level of professionalism, maturity, and emotional intelligence in sensitive situations
• Ability to work in a fast‑paced environment with frequent interruptions
• High school diploma or GED required
• Must have reliable transportation
• Bilingual Spanish and/or Polish is a plus
• Business professional dress code
• Must be available to work Saturdays
• Medical coverage begins the first month after hire; dental the following month

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.