Customer Service Assistant

HireHive; Atlanta (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands‑on customer service experience

Performance‑based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

SHIK Innovation Group is seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, and developing valuable customer service and relationship-building skills.

Listen to customer needs, identify appropriate products, handle routine inquiries, and assist with follow-ups while contributing

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Responsibilities

• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate products or solutions.
• Assist with routine customer questions and requests.
• Support customer follow-ups and relationship-building activities.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and engagement initiatives.
• Assist with promotional and customer outreach activities.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Collaborate with team members to support customer service and business goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer focus

Listening

Problem solving

Multitasking

Organization

Public interaction

Education

High school diploma

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, and developing valuable customer service and relationship-building skills.

Responsibilities

• Listen carefully to customer needs and provide helpful information.

• Identify customer needs and recommend appropriate products or solutions.

• Assist with routine customer questions and requests.

• Support customer follow-ups and relationship-building activities.

• Communicate product and service information clearly and accurately.

• Support customer satisfaction and engagement initiatives.

• Assist with promotional and customer outreach activities.

• Maintain accurate records of customer interactions and follow-ups.

• Communicate customer feedback to appropriate team members.

• Collaborate with team members to support customer service and business goals.

• Help create a welcoming and positive customer experience.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, positive, and customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Comfortable interacting with customers and the public.

• Reliable, adaptable, and self-motivated.

• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands‑on customer service experience

• Performance‑based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching