Customer Service & AR Specialist — Fast-Paced Trade Ops

BCS, Inc.; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision insurance

PTO 10 days first year

Paid company holidays

Job summary

BCS Stone & Cabinets Orlando Inc. is looking for a Customer Service & Accounts Receivable Representative to support both client-facing operations and AR tasks in Orlando, FL.

The role splits roughly 50/50 between customer service, order processing, and coordinating with warehouse teams, and payment processing, invoicing, and collections. The ideal candidate is organized, detail-oriented, and comfortable handling payments in a fast-paced setting.

Qualifications

• Associate degree or higher preferred; equivalent experience considered.
• 2+ years in customer service, AR, cashiering, bookkeeping, or related roles.
• Proficiency with POS and accounting/ERP systems.
• Proficiency in Microsoft Excel and Office.
• Strong attention to detail, organization, communication, and problem solving.

Responsibilities

• Monitor order status and provide customers with timely updates on availability, pickup, and delivery.
• Coordinate with warehouse and logistics to verify inventory and schedule pickups/deliveries.
• Resolve order, delivery, or logistics issues with internal teams.
• Process returns, exchanges, damage claims, and customer concerns per policy.
• Support showroom and office operations as needed.
• Process customer payments and apply to accounts, reconcile daily cash/receipts.
• Assist with new customer setup, credit applications, and resale certificates.

Skills

Attention to detail

Organization

Communication

Problem-solving

Multitasking

Bilingual English/Spanish or English/漢

Education

Associate degree or higher in Accounting/Finance/Business Administration

Tools

POS systems

Accounting/ERP software

Microsoft Excel

Job description

BCS Stone & Cabinets Orlando Inc. is looking for a Customer Service & Accounts Receivable Representative to support both client-facing operations and AR tasks in Orlando, FL.

The role splits roughly 50/50 between customer service, order processing, and coordinating with warehouse teams, and payment processing, invoicing, and collections. The ideal candidate is organized, detail-oriented, and comfortable handling payments in a fast-paced setting.