Automotive Customer Experience & Appointment Coordinator

Okoboji Chevrolet Buick; Spirit Lake (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

401K

Paid time off

Growth opportunities

Training

Vehicle discounts

Family owned

Job security

Wellness

Flexible schedule

Saturday lunches

Discounts

Job summary

Okoboji Motor Company is seeking energetic individuals to join our fast-paced Business Development Team in Spirit Lake, IA. You will be the first point of contact for customers, handling inquiries about vehicles and financing, and guiding them through the dealership experience from home or at the showroom.

You will work with an in-house training team offering online and in-store programs to help you learn about our latest vehicles and technologies, and you will use CRM tools daily to manage

Qualifications

• At least one prior role based in customer service.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to schedule or who no-show.
• Participate in team sessions and maintain positive relationships with teammates and management.
• Utilize CRM tracking system daily.
• Assist sales team with social media promotions for vehicles and promotions.

Skills

Customer service

Team player

Prompt

Enthusiastic

Strong computer skills

Background check

Tools

CRM tracking system

Job description

Okoboji Motor Company is seeking energetic individuals to join our fast-paced Business Development Team in Spirit Lake, IA. You will be the first point of contact for customers, handling inquiries about vehicles and financing, and guiding them through the dealership experience from home or at the showroom.

You will work with an in-house training team offering online and in-store programs to help you learn about our latest vehicles and technologies, and you will use CRM tools daily to manage