Scheduling Coordinator/Dispatcher

Pro-Tech Air Conditioning & Heating; Santa Fe (NM); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Paid vacation

Job summary

Pro-Tech Air Conditioning and Heating is seeking a Scheduling Coordinator in Santa Fe, NM to support service technicians and ensure timely, professional customer care. This office-based role focuses on dispatching and coordinating daily schedules in a busy service environment.

The ideal candidate has 3+ years in dispatching, scheduling, or customer service, strong communication and data-entry skills, and familiarity with FieldEdge or similar dispatch software. Bilingual English/Spanish is a plus.

Qualifications

• 3+ years of dispatching, scheduling, or customer service experience
• Excellent verbal and written communication skills
• Strong computer and data entry abilities (proficiency in Word, Excel, and Outlook)
• Ability to juggle multiple priorities while staying organized and focused
• Good knowledge of the Santa Fe area or strong navigation skills
• Professional phone demeanor and experience with multi-line phone systems
• Mechanical aptitude or prior HVAC industry knowledge (preferred)
• Familiarity with dispatch software (experience with FieldEdge is a strong plus)
• Bilingual (English/Spanish) is a plus

Responsibilities

• Coordinate daily technician schedules and dispatch them effectively throughout the day
• Book service appointments, schedule follow-ups, and communicate clearly with customers
• Deliver outstanding customer support by answering questions and resolving concerns promptly
• Keep accurate records and update customer information in our service system
• Collaborate with technicians and leadership to maintain smooth daily operations
• Prioritize tasks and solve problems quickly in a dynamic, fast-paced setting

Skills

Dispatching

Scheduling

Customer service

Verbal communication

Written communication

Data entry

Word

Excel

Outlook

Multi-line phone system

HVAC knowledge (preferred)

FieldEdge experience

Bilingual English/Spanish

Tools

FieldEdge

Job description

Scheduling Coordinator - HVAC

Pro-Tech Air Conditioning and Heating

Santa Fe, NM

Are you a detail-oriented, customer-service-driven professional who excels at managing schedules and keeping operations running smoothly in a busy environment?

Pro-Tech Air Conditioning and Heating is looking for a Scheduling Coordinator to join our team. In this important office-based role, you'll support our service technicians and help ensure our customers receive timely, professional care. This is an excellent opportunity for someone with dispatching or strong customer service experience seeking a stable Monday-Friday position with competitive pay and meaningful impact.

What You’ll Earn

• $20.00 to $26.00 per hour, based on experience
• Health benefits
• Paid holidays and paid vacation
• A supportive, family-oriented local company that appreciates its team members

Schedule

Monday - Friday, 7:30 AM - 4:30 PM (Some overtime may be required during peak seasons)

What You’ll Do

• Coordinate daily technician schedules and dispatch them effectively throughout the day
• Book service appointments, schedule follow-ups, and communicate clearly with customers
• Deliver outstanding customer support by answering questions and resolving concerns promptly
• Keep accurate records and update customer information in our service system
• Collaborate with technicians and leadership to maintain smooth daily operations
• Prioritize tasks and solve problems quickly in a dynamic, fast-paced setting

What You Need

• 3+ years of dispatching, scheduling, or customer service experience
• Excellent verbal and written communication skills
• Strong computer and data entry abilities (proficiency in Word, Excel, and Outlook)
• Ability to juggle multiple priorities while staying organized and focused
• Good knowledge of the Santa Fe area or strong navigation skills
• Professional phone demeanor and experience with multi-line phone systems
• Mechanical aptitude or prior HVAC industry knowledge (preferred)
• Familiarity with dispatch software (experience with FieldEdge is a strong plus)
• Bilingual (English/Spanish) is a plus

If you're a dependable, organized team player who enjoys making a difference through strong coordination and customer service, we'd love to have you on our team.

This is a great chance to build a long-term career with a respected local HVAC company that values its employees.